Pa Yang
Saint Paul
Summary
Experienced healthcare professional with in-depth knowledge of patient financial processes and a dedication to upholding high standards. Proven track record in overseeing patient accounts and resolving billing issues, which enhances the efficiency of healthcare facilities. Emphasis on teamwork and delivering outcomes, with a flexible approach to evolving requirements. Dependability and adept problem-solving skills.
Overview
17
17
years of professional experience
Work History
Patient Financial Coordinator
Summit Orthopedics
08.2021 - Current
- Secure insurance approval for services such as surgeries, imagings, injections, therapy, DME orthotics via insurance companies, workers comp, MVA, self pay patients.
- Strong communication skills with provider teams and outside facilities to ensure we obtain all required documentations to meet medical policies.
- Strong understanding of insurance's medical policies, medical criteria's, and regulations.
- Managed appeal requests and retro authorizations.
- Ensuring patients have an understanding of their health insurance coverage and good faith estimates.
- Established relationships with clients through follow-ups, keeping them informed about progress updates regarding their services or concerns.
- Support the business office with overflow call regarding escalating patient service changes, account issues, along with general patient questions and concern.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
Patient Access Service Rep
The Birthplace of the Masonic Children’s Hospital
04.2021 - 08.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Schedule oncoming and future pre admissions with daily reports to the clinical team.
- Verified patient insurance eligibility and entered patient information into the system.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Complete any financial clearances requests.
- Conduct and facilitate team huddles via Microsoft Teams.
- Promoted a positive hospital image through exceptional customer service during initial contact with patients.
- Provided excellent customer service to patients and medical staff.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Answered incoming calls, scheduled appointments and filed medical records.
- Ensure security monitor supervision of the unit, provide efficient traffic control of the birth center and NICU lobby.
Patient Access Representative
M Health Fairview - University of Minnesota Emergency Department
08.2019 - 03.2021
- Screen and arrive patients at the first point of initial contact. Intake demographics and chief of complaint while maintaining quality support.
- Coordinate with the clinical team to complete a patient's full bedside registration.
- Stayed calm under pressure to and successfully dealt with patient that had difficult medical conditions.
- Assist clinical team and troubleshoot any escalating patient admission charting issues.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Support incoming calls from outside departments.
Patient and Family Support Staff
LifeWorks
06.2008 - 09.2019
- Primary caregiver for an acute disability patient by providing daily care as well as medical attention with tracheostomy suction, ambu bag resuscitation, administering prescriptions, and nutrition feeding.
- Provided physical full-body lift to transfers for daily baths, dressings, physical activities, and wheelchair.
- Ensure the patient is properly equipped daily with medical orthotics.
- Conducted home rehabilitation therapy.
- Transport the client to their medical appointments and community engagements via handicap disability vehicle.
- Facilitate and conduct individual homeschool courses based on patient IEP goals.
- Able to provide additional work experiences, leaderships, community volunteer history upon request.
Education
Bachelor of Science - Youth Studies and Development
University of Minnesota Twin Cities
05.2011
Skills
- Strong analytical skills
- Medical billing proficiency and insurance verification
- Customer service
- Data entry proficiency
- HIPAA compliance
- Financial management expertise and medical billing
- Medical billing and medical terminology
- Teamwork and collaboration
- Attention to detail
- Calm and effective under pressure
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Detail-oriented
LANGUAGE
English: Fluent in speaking, reading, and writing.
Native or Bilingual
Hmong: Fluent in speaking, intermediate reading and writing.
Native or Bilingual
Timeline
Patient Financial Coordinator
Summit Orthopedics
08.2021 - Current
Patient Access Service Rep
The Birthplace of the Masonic Children’s Hospital
04.2021 - 08.2021
Patient Access Representative
M Health Fairview - University of Minnesota Emergency Department
08.2019 - 03.2021
Patient and Family Support Staff
LifeWorks
06.2008 - 09.2019
Bachelor of Science - Youth Studies and Development
University of Minnesota Twin Cities
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