Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Pa Yang

Saint Paul

Summary

Experienced healthcare professional with in-depth knowledge of patient financial processes and a dedication to upholding high standards. Proven track record in overseeing patient accounts and resolving billing issues, which enhances the efficiency of healthcare facilities. Emphasis on teamwork and delivering outcomes, with a flexible approach to evolving requirements. Dependability and adept problem-solving skills.

Overview

17
17
years of professional experience

Work History

Patient Financial Coordinator

Summit Orthopedics
08.2021 - Current
  • Secure insurance approval for services such as surgeries, imagings, injections, therapy, DME orthotics via insurance companies, workers comp, MVA, self pay patients.
  • Strong communication skills with provider teams and outside facilities to ensure we obtain all required documentations to meet medical policies.
  • Strong understanding of insurance's medical policies, medical criteria's, and regulations.
  • Managed appeal requests and retro authorizations.
  • Ensuring patients have an understanding of their health insurance coverage and good faith estimates.
  • Established relationships with clients through follow-ups, keeping them informed about progress updates regarding their services or concerns.
  • Support the business office with overflow call regarding escalating patient service changes, account issues, along with general patient questions and concern.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures.
  • Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.

Patient Access Service Rep

The Birthplace of the Masonic Children’s Hospital
04.2021 - 08.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Schedule oncoming and future pre admissions with daily reports to the clinical team.
  • Verified patient insurance eligibility and entered patient information into the system.
  • Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
  • Complete any financial clearances requests.
  • Conduct and facilitate team huddles via Microsoft Teams.
  • Promoted a positive hospital image through exceptional customer service during initial contact with patients.
  • Provided excellent customer service to patients and medical staff.
  • Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Ensure security monitor supervision of the unit, provide efficient traffic control of the birth center and NICU lobby.

Patient Access Representative

M Health Fairview - University of Minnesota Emergency Department
08.2019 - 03.2021
  • Screen and arrive patients at the first point of initial contact. Intake demographics and chief of complaint while maintaining quality support.
  • Coordinate with the clinical team to complete a patient's full bedside registration.
  • Stayed calm under pressure to and successfully dealt with patient that had difficult medical conditions.
  • Assist clinical team and troubleshoot any escalating patient admission charting issues.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Support incoming calls from outside departments.

Patient and Family Support Staff

LifeWorks
06.2008 - 09.2019
  • Primary caregiver for an acute disability patient by providing daily care as well as medical attention with tracheostomy suction, ambu bag resuscitation, administering prescriptions, and nutrition feeding.
  • Provided physical full-body lift to transfers for daily baths, dressings, physical activities, and wheelchair.
  • Ensure the patient is properly equipped daily with medical orthotics.
  • Conducted home rehabilitation therapy.
  • Transport the client to their medical appointments and community engagements via handicap disability vehicle.
  • Facilitate and conduct individual homeschool courses based on patient IEP goals.
  • Able to provide additional work experiences, leaderships, community volunteer history upon request.

Education

Bachelor of Science - Youth Studies and Development

University of Minnesota Twin Cities
05.2011

Skills

  • Strong analytical skills
  • Medical billing proficiency and insurance verification
  • Customer service
  • Data entry proficiency
  • HIPAA compliance
  • Financial management expertise and medical billing
  • Medical billing and medical terminology
  • Teamwork and collaboration
  • Attention to detail
  • Calm and effective under pressure
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Detail-oriented

LANGUAGE

English: Fluent in speaking, reading, and writing.
Native or Bilingual
Hmong: Fluent in speaking, intermediate reading and writing.
Native or Bilingual

Timeline

Patient Financial Coordinator

Summit Orthopedics
08.2021 - Current

Patient Access Service Rep

The Birthplace of the Masonic Children’s Hospital
04.2021 - 08.2021

Patient Access Representative

M Health Fairview - University of Minnesota Emergency Department
08.2019 - 03.2021

Patient and Family Support Staff

LifeWorks
06.2008 - 09.2019

Bachelor of Science - Youth Studies and Development

University of Minnesota Twin Cities

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Pa Yang