PAHUAB VANG
Minneapolis
Summary
Detail-oriented team player with strong organizational skills, utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Park Nicollet Methodist Hospital
09.2021 - 01.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Managed multi-line phone system and pleasantly greeted patients.
Experience Student Supervisor
Parking & Transportation
05.2019 - 12.2020
- Provide customer service, answer phone calls from customers and attendants, manage parking facilities, be able to fix the machines when needed, must be able to drive
- Administered program operations, including handling basic office and data management tasks
- Maintained detailed documentation of students' attendance and any disciplinary actions imposed
- Led training of qualified Parking Attendants and Student Supervisors
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Evaluated physical condition of vehicles before and after parking to assess for damage
- Managed parking and traffic control to facilitate vehicle flow in assigned area
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags
- Collected parking lot fees from customers and issues parking stubs
- Directed drivers to parking spots
- Resolved all customer issues to maintain high standards of customer satisfaction
- Positioned barricades and gates to maximize traffic flow through parking lot
- Patrolled parking areas and monitored car safety to prevent theft and damage
- Operated cash register, collected payments and provided accurate change
- Responded to questions about local area and company services
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Recognized by management for providing exceptional customer service.
Student Parking Attendant
Parking & Transportation Services
04.2018 - 05.2019
- Provide customer service, manage money, assist customers with any questions
- Performed cash handling tasks such as counting, adding and subtracting
- Promoted efficient parking operations by providing instruction to customers
- Managed parking and traffic control to facilitate vehicle flow in assigned area
- Positioned barricades and gates to maximize traffic flow through parking lot
- Resolved all customer issues to maintain high standards of customer satisfaction
- Collected parking lot fees from customers and issues parking stubs
- Operated cash register, collected payments and provided accurate change
- Maintained cleanliness, neatness and organization of all areas
- Responded to questions about local area and company services
- Prioritized and organized tasks to efficiently accomplish service goals.
Backroom Production|Goodwill
06.2016 - 01.2018
- Provide customer service, work in a fast paced environment, sort through materials such as clothing and household items
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
- Unloaded incoming trucks and stocked merchandise in correct storage areas
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
- Kept stockroom clean and neat for maximum productivity
- Helped customers load bulky and heavy items into vehicles after purchase
- Communicated effectively with members of public in often crowded and noisy environments
- Demonstrated great teamwork skills with staff members involved in production and transport
- Bent, lifted, opened, and moved clothing, appliances, toys and item products weighing up to 30 pounds
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Cashier
Cub Foods
07.2015 - 01.2016
- Assisted with purchases, locating items and signing up for rewards programs
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Inspected items for damage and obtained replacements for customers
- Scanned customer purchases, supporting transactions to streamline sales process
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Bachelor of Arts - Psychology
University Of Minnesota
Twin Cities, Minneapolis, MN12.2020
Associate of Arts - Liberal Arts
North Hennepin Community College
Brooklyn Park, MN12.2017
High School Diploma - undefined
Brooklyn Center Jr./Sr. High School | Brooklyn Center
06.2015
Skills
- Customer Service
- Medical Recordkeeping
- Medical Charting
- Data Entry Software
- Critical Thinking
- Appointment Scheduling
- Epic Systems
- Verbal and Written Communication
- Problem Solving
- Time Management
- Organization and Time Management
- Detail-Oriented
- Scheduling Tests and Procedures
- Flexible Schedule
Timeline
Medical Receptionist
Park Nicollet Methodist Hospital
09.2021 - 01.2023
Experience Student Supervisor
Parking & Transportation
05.2019 - 12.2020
Student Parking Attendant
Parking & Transportation Services
04.2018 - 05.2019
Backroom Production|Goodwill
06.2016 - 01.2018
Cashier
Cub Foods
07.2015 - 01.2016
Bachelor of Arts - Psychology
University Of Minnesota
Associate of Arts - Liberal Arts
North Hennepin Community College
High School Diploma - undefined
Brooklyn Center Jr./Sr. High School | Brooklyn Center
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