Paige Sandness
Eagan
Summary
Results-driven retail professional with extensive experience in both store operations and corporate environments. Committed to leveraging expertise to deliver excellence in a dynamic retail setting.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Sps Commerce Inc
Minneapolis
01.2023 - Current
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Increasing value for subscribing customers through excellent communication, advocacy, industry expertise, and interdisciplinary collaboration.
- Responsible for retaining over three million dollars in revenue annually.
- Met with customers to discuss best practices and drive outcomes.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Advocated for customer needs within the organization, driving product improvements.
- Established and monitored key performance indicators (KPIs) for customer success.
Merchandise Manager
Freelance
05.2022 - Current
- Create an exciting, cohesive, and compelling merchandise assortment for event attendees while maintaining the spirit of the event and brand.
- Research and negotiate costs, resulting in more competitive rates (by 20%) and higher margins.
- Create and maintain detailed inventory management files and sales data.
- Utilize Square as a POS and inventory management system.
Account Coordinator
Resultati Sales
Mendota Heights
09.2021 - 11.2022
- Analyze sales data, marketing KPIs, and vendor relationships to develop and maintain comprehensive go to market strategies that result in revenue and assortment growth
- Liase between Brand and Retail partners to ensure seamless communication and goal progression
- Advise Brands on promotional and marketing strategies based on market insights and knowledge
- Develop and deepen relationships with multiple brands and major big box retailers
- Created new visual format for sales reporting that was adopted by all users in company
Education
Bachelor of Science - Retail Merchandising
University of Minnesota
Minneapolis, MN12-2015
Skills
- Customer relationship management
- Account management
- Customer retention
- Cross-functional collaboration
Timeline
Customer Success Manager
Sps Commerce Inc
01.2023 - Current
Merchandise Manager
Freelance
05.2022 - Current
Account Coordinator
Resultati Sales
09.2021 - 11.2022
Bachelor of Science - Retail Merchandising
University of Minnesota
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