Summary
Overview
Work History
Education
Skills
References
Timeline
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Pamela Anderson

Saint James

Summary

Organized Office Manager with 25+ years of experience in administrative management. Customer-oriented team player with expertise in building relationships and communicating with current and future clientele. Great attention to detail while maintaining time management skills. Highly dependable and reliable employee and colleague.

Overview

39
39
years of professional experience

Work History

Office Manager

Pietsch Construction
Madelia
06.1996 - Current
  • Handle and communicate 40+ customer interactions daily while giving personalized, friendly and polite service to ensure customer retention.
  • Maintain computer filing systems through the use of Excel and Quickbooks, and physical filing systems for overall record keeping.
  • Updated reports, managed accounts and generated reports for project managers to know profitability.
  • Strong understanding of company's services and project schedules. These are relayed to customers and project estimators.
  • Oversee office inventory activities by ordering and stocking office supplies and shipment receiving.
  • Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Create, prepare and deliver reports to various departments.
  • Process payroll for 30+ employees, submit weekly payroll liability payments and quarterly payroll tax reports.

Customer Service Representative

Norwest Bank (currently Wells Fargo Bank)
Mankato
10.1986 - 08.1996
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by giving extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records and recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential and current customers to new products.
  • Promoted available products and services to customers during service, account management and order calls.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Science - Business Administration

Minnesota State University - Mankato
Mankato, MN
05.1990

No Degree - Economics

Gustavus Adolphus College
Saint Peter, MN

High School Diploma -

Madelia Secondary
Madelia, MN
05.1985

Skills

  • Greets Employees and Visitors with Positive Attitude
  • Attentive Time Management
  • Building Customer Loyalty
  • Improving Customer Experience
  • Active Listening and Attention to Detail
  • Report Preparation and Analysis
  • Financial Management and Reporting
  • Payroll Administration
  • Accounts Payable and Receivable Auditing
  • Client Correspondence
  • Ordering Office Supplies and Keeping Inventory
  • Invoice and Payment Tracking
  • Employee Timesheet Processing

References

Salim Kaderbhai

Interim Pastor at Zion Lutheran Church in Fergus Falls, MN

507-779-5603

pastorsalim@icloud.com

Note: Salim was my previous pastor and colleague for our church council. He was/is also a friend


Tammy Ulmen

Owner, Therapist at Stepping Stones Mental Health Center in Madelia, MN

507-380-5813

ulment@gmail.com

Note: Madelia business community member and lifelong friend


Lynne Flitter Speckman

Owner, Operator at Sweet! Indeed in Madelia, MN

507-276-3463

lynnemichels@hotmail.com

Note: Madelia business community member and friend

Timeline

Office Manager

Pietsch Construction
06.1996 - Current

Customer Service Representative

Norwest Bank (currently Wells Fargo Bank)
10.1986 - 08.1996

Bachelor of Science - Business Administration

Minnesota State University - Mankato

No Degree - Economics

Gustavus Adolphus College

High School Diploma -

Madelia Secondary

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Pamela Anderson