Pamela Schabert
Mankato
Summary
Dynamic Patient Registration Clerk with a proven track record at Mayo Clinic Health System, enhancing operational efficiency and patient experience. Expert in insurance verification and maintaining patient confidentiality, I implemented training protocols and process improvements, fostering a culture of professionalism and accuracy in data management. Committed to delivering exceptional service in high-pressure environments.
Overview
34
34
years of professional experience
Work History
Patient Registration Clerk
Mayo Clinic Health System
08.1991 - Current
- Streamlined patient registration processes, enhancing efficiency and reducing wait times.
- Maintained accurate patient records in electronic health systems, ensuring compliance with regulatory standards.
- Collaborated with healthcare providers to verify insurance information, facilitating smoother patient admissions.
- Implemented training protocols for new staff, promoting consistency and accuracy in patient data entry.
- Coordinated communication between departments to resolve registration issues promptly and effectively.
- Assisted in developing process improvement initiatives, contributing to enhanced operational workflows.
- Reviewed and updated registration policies to align with evolving healthcare regulations and standards.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Education
Secretarial - Secretarial
South Central College
North Mankato, MN05-1987
Skills
- Workplace professionalism
- Strong organization
- Patient confidentiality
- Insurance verification
Timeline
Patient Registration Clerk
Mayo Clinic Health System
08.1991 - Current
Secretarial - Secretarial
South Central College
Similar Profiles
Kathryn (Katy) GhinazziKathryn (Katy) Ghinazzi
Registered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWIRegistered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWI
Alexandra WentzlaffAlexandra Wentzlaff
Registered Nurse, Intensive Care Unit at Mayo Clinic Health SystemRegistered Nurse, Intensive Care Unit at Mayo Clinic Health System
Amanda SullivanAmanda Sullivan
Licensed Practical Nurse at Mayo Clinic Health SystemLicensed Practical Nurse at Mayo Clinic Health System
Andrea FingerAndrea Finger
Associate Salt Company Director at Great Oaks ChurchAssociate Salt Company Director at Great Oaks Church
Megan WegnerMegan Wegner
Home Caregiver at Freedom Home Care, LLCHome Caregiver at Freedom Home Care, LLC