Pang Lor
Saint Paul
Summary
Customer-focused retail professional with experience in luxury jewelry sales, retail management, and high-volume customer service. Passionate about creating exceptional shopping experiences, building lasting customer relationships, and exceeding sales goals. Skilled in styling, client engagement, merchandising, and delivering personalized service in fast paced retail environments.
Overview
2
2
years of professional experience
Work History
Door-to-Door Sales Representative
Nova Marketing
01.2025 - 01.2026
- Generate new business through direct sales and lead generation efforts.
- Build relationships with homeowners and business owners to secure service contracts.
- Present service solutions, negotiate agreements, and close sales opportunities.
- Consistently meet performance goals while working independently in a competitive environment.
- Managed contract negotiations with clients to ensure compliance and satisfaction.
- Maintain accurate records of customer interactions and sales activities.
- Implemented strategies to enhance customer loyalty and retention rates.
- Supervised the execution of agreements to uphold service standards and expectations.
- Use data to switch pitches to different demographics in neighborhoods.
Store/Assistant Manager
Banter by Piercing Pagoda
01.2024 - 01.2026
- Led and motivated team members to achieve sales goals and deliver exceptional customer experiences.
- Managed daily store operations, including sales performance, inventory control, scheduling, and customer service.
- Trained and coached employees on sales techniques, product knowledge, and company procedures.
- Handled customer concerns professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with financial reporting, merchandising, and operational planning.
- Customer retention.
Barista
Starbucks
06.2024 - 08.2024
- Delivered exceptional customer service in a high-volume environment.
- Prepared beverages accurately while maintaining quality and efficiency standards.
- Managed cash transactions and maintained cleanliness throughout the store.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
Education
Bachelor - Business Administration
University of Wisconsin-Stout
Menomonie, WI05-2025
High School Diploma -
Wausau East High School
Wausau, WI05-2017
Skills
- Lead generation
- Customer Retention
- Retail Sales
- Upselling
- Cash Handling
- Clienteling
- POS Systems
- Inventory Management
- Visual Merchandising
- Team Leadership
- Styling
Languages
English
Native/ Bilingual
Hmong
Native/ Bilingual
Timeline
Door-to-Door Sales Representative
Nova Marketing
01.2025 - 01.2026
Barista
Starbucks
06.2024 - 08.2024
Store/Assistant Manager
Banter by Piercing Pagoda
01.2024 - 01.2026
Bachelor - Business Administration
University of Wisconsin-Stout
High School Diploma -
Wausau East High School