Pang Kou Her
Saint Paul
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Saint Paul
10.2024 - Current
- Trained new team members on food preparation and customer service standards.
- Maintained cleanliness and organization in food preparation and service areas.
- Assisted customers by providing menu information and managing special requests.
Manager
Culver's Restaurant
Saint Paul
08.2022 - 10.2024
- Managed team performance and ensured alignment with company goals
- Managed daily food service operations and ensured compliance with safety regulations.
- Coordinated staff schedules to optimize service delivery during peak hours.
- Trained new employees on food preparation and customer service standards.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Adhered to company food, safety, quality and sanitation policies.
Personal Care Assistant
Heritage Home Healthcare
Saint Paul
01.2014 - 06.2020
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and healthcare teams.
Certified Nursing Assistant
The estate at Greeley
Stillwater
11.2018 - 05.2020
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization in resident living areas.
Education
City Academy
Saint Paul, MNSkills
- Performance management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Customer service management
Certification
- serv safe, National restaurant association, 2026
Timeline
Shift Leader
Jersey Mike's Subs
10.2024 - Current
Manager
Culver's Restaurant
08.2022 - 10.2024
Certified Nursing Assistant
The estate at Greeley
11.2018 - 05.2020
Personal Care Assistant
Heritage Home Healthcare
01.2014 - 06.2020
City Academy