Summary
Overview
Work History
Education
Skills
Timeline
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Paris Porter

Minneapolis

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Customer Project Manager

Comcast Business
05.2024 - Current
  • Developed detailed project plans, ensuring alignment with client expectations and organizational goals.
  • Led cross-functional teams to deliver projects on schedule and within budget.
  • Managed resource allocation efficiently, optimizing team productivity and ensuring project milestones were met consistently.
  • Developed comprehensive project plans outlining timelines, resources, deliverables, and milestones to guide teams towards success.
  • Appointed as Hospitality Lead CPM for the West Division in September 2024—just four months after previous promotion—recognizing strong performance, leadership, and impact across teams.

Sales Support Specialist

Comcast Business
01.2017 - 05.2024
  • Provided operational support to Business Account Executives by delegating contracts to appropriate support teams and overseeing order management through to successful completion.
  • Gained proficiency in navigating various sales and support systems—including CSG, P2, Workbench, Insite, Café, and Microsoft Office Suite—to investigate, track, and resolve customer issues efficiently.
  • Successfully defuse conflict and negotiate solutions by providing alternatives to reconcile the customer's needs with the company's objectives.
  • Appointed lead Sales Support Coordinator for the Independence Region and made a great impact by dramatically reducing advanced voice rework rates.
  • Appointed lead Sales Support Professional for Hospitality orders and coordinate with the Account Executives, Sales Engineers, and Technicians to ensure a superior customer experience.
  • Designed and implemented new processes within the RISE (Representation, Investment, Strength, and Empowerment) program, improving order processing efficiency across the West Division and nationwide.
  • Led communication and change management initiatives to ensure alignment and successful implementation across teams.

Service Consultant

Comcast, Xfinity
09.2014 - 03.2017
  • Provided expert guidance to clients on service options and product features.
  • Consistently delivered exceptional customer service to ensure high levels of satisfaction and long-term client retention.
  • Built strong, personalized relationships with customers, fostering loyalty and repeat business.
  • Developed advanced skills in customer engagement and sales conversion techniques.
  • Excelled in a metrics-driven environment, regularly meeting or exceeding monthly goals across five key product categories: Video, High-Speed Data (HSD), CDV (Phone), and Mobile services.
  • Maintained a minimum performance threshold of 60% across all categories, frequently surpassing expectations in a fast-paced, results-oriented role.

Night Auditor

Fairfield Inn & Suites
08.2014 - 08.2015


  • Registered guests upon arrival, confirming reservations and verifying contact, billing, and credit information.
  • Provided prompt and courteous customer service by addressing guest complaints, requests, and issues professionally, escalating to appropriate department heads when necessary.
  • Answered multi-line phone system in a timely and professional manner to handle inquiries, reservations, and internal communication.
  • Maintained comprehensive knowledge of hotel amenities, services, and surrounding local area to assist guests with directions and recommendations.
  • Handled check-ins and check-outs, processed guest payments, issued luggage claims, and facilitated luggage storage as needed.
  • Oversaw all nightly hotel operations, ensuring smooth, efficient service across departments during overnight hours.
  • Verified and balanced daily revenue reports from multiple sources; resolved discrepancies and posted necessary transactions.
  • Completed nightly audit procedures and generated daily statistical and financial reports for management and accounting teams.
  • Investigated and documented safety or service-related incidents, followed up with guests or involved parties, and proposed solutions to prevent reoccurrence.
  • Monitored and executed emergency response protocols, including fire panel operation and evacuation procedures.
  • Supported front desk and guest services functions as needed and completed miscellaneous administrative duties as assigned.

Program Coordinator

Bethel Care Center
04.2007 - 04.2014
  • Coordinated program logistics and scheduling to support seamless day-to-day operations.
  • Organized resources and materials to assist team members in delivering successful program activities.
  • Planned and led outings and special events for seniors and individuals with disabilities.
  • Developed individualized quality-of-life plans for residents and facilitated monthly family meetings.
  • Provided compassionate support to individuals with disabilities and their caregivers, helping them reach personal goals and enhance overall well-being.

Entertainment Beat Reporter

Minnesota Spokesman-Recorder
03.2011 - 09.2011
  • Researched and reported on local entertainment events, enhancing community engagement and awareness.
  • Conducted interviews with artists and performers, capturing unique insights for feature articles.
  • Kept up with deadlines as timeliness were extremely important.

Education

Associate of Arts -

Century College
White Bear Lake, MN
05-2027

Skills

  • Project planning
  • Project scheduling
  • Scope management
  • Cost control
  • Decision-making capacity
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Client relations
  • Task prioritization
  • Processes and procedures
  • Schedule management

Timeline

Customer Project Manager

Comcast Business
05.2024 - Current

Sales Support Specialist

Comcast Business
01.2017 - 05.2024

Service Consultant

Comcast, Xfinity
09.2014 - 03.2017

Night Auditor

Fairfield Inn & Suites
08.2014 - 08.2015

Entertainment Beat Reporter

Minnesota Spokesman-Recorder
03.2011 - 09.2011

Program Coordinator

Bethel Care Center
04.2007 - 04.2014

Associate of Arts -

Century College

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