Patricia Bowles
White Bear Lake
Summary
Dedicated customer service professional with strong cash handling and transaction processing skills. Proven ability to train new staff and deliver friendly, professional service.
Overview
31
31
years of professional experience
Work History
Customer Service Cashier
Grandma’s Bakery
White Bear Lake
10.2021 - 10.2023
- Processed customer transactions efficiently using cash register systems.
- Assisted in stocking bakery items and ensuring product availability.
- Monitored inventory levels and communicated needs to management effectively.
- Trained new cashiers on procedures and customer service standards diligently.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
Members Services Representative
YMCA
White Bear Lake
09.1996 - 12.2005
- Assisted members with inquiries and provided information about programs and services.
- Managed communications through phone, email, and in-person interactions effectively.
- Trained new staff on member service protocols and organizational policies.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed member registrations and maintained accurate membership records.
- Coordinated facility tours and orientations for new members and guests.
- Scheduled appointments for personal training sessions and group classes.
Certified Medical Assistant
Airport Medical Clinic
Minneapolis
02.1993 - 08.1995
- Assisted physicians with patient exams and procedures in fast-paced clinic environment.
- Collected and documented patient medical histories and vital signs accurately.
- Maintained cleanliness and organization of treatment rooms and medical supplies.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed preliminary physical tests to accurately record results in patient history summary.
Education
Some College (No Degree) - Medical Assistant
Medical Institute Minnesota
Bloomington, MNSkills
- Cash handling
- Transaction processing
- Effective communication
- Product knowledge
- Point-of-sale system
- Customer service
- Phone etiquette
Timeline
Customer Service Cashier
Grandma’s Bakery
10.2021 - 10.2023
Members Services Representative
YMCA
09.1996 - 12.2005
Certified Medical Assistant
Airport Medical Clinic
02.1993 - 08.1995
Some College (No Degree) - Medical Assistant
Medical Institute Minnesota