Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Patricia Clark

Minneapolis

Summary

Dynamic leader with a proven track record in retail operations and selling, excelling in team building and project management, and skilled in data analysis. Consistently fostering collaboration and driving customer satisfaction, achieving significant improvements in team performance and retention. Committed to empowering teams and enhancing operational efficiency through strategic guidance and mentorship.

Overview

11
11
years of professional experience

Work History

Selling Team Leader (ASM)

American Eagle Outfitters, Inc
Bloomington
04.2025 - Current
  • Provide coaching and feedback on employee performance, encouraging professional and personal development.
  • Establish clear expectations for employees, providing guidance as needed.
  • Collaborate with various departments, districts, and regional leaders to ensure alignment of goals across teams.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintain a positive work environment that promotes collaboration among team members.
  • Monitor daily workflow to ensure adherence to established policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolve customer complaints in an effective manner while maintaining a high level of customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Effectively resolve customer complaints while maintaining a high level of customer service.

Customer Experience Manager (ASM)

Victoria's Secret & PINK
West Des Moines
05.2015 - 04.2024
  • Ensured compliance with all corporate policies related to Visual Merchandising.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
  • Recruited, trained, and managed a team of 20 or more employees.
  • Lead District Visual Labs to ensure consistency in standards and execution across multiple store locations.
  • Assisted in corporate visual learning at H.O. and the creation of a Spring Product reset for the total company in 2018.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.

Product Zone Expert

Apple
West Des Moines
09.2019 - 01.2023
  • Built relationships with customers by providing friendly customer service.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Operated specialized diagnostic tools used to identify system faults to find solutions.
  • Performed troubleshooting and repair of equipment, following the company's specifications.
  • Participated in training to maintain technical expertise and sales proficiency across all device categories.
  • Resolved customer complaints effectively while maintaining a high level of customer service.

Intern

TRUE Model Managent
New York
01.2014 - 01.2015
  • Researched industry trends to create content strategies.
  • Provided support in the implementation of social media campaigns across multiple channels, including Facebook, Twitter, and Instagram.
  • Created content for social media platforms including Facebook, Twitter, Instagram, and the company's site.
  • Assisted in developing promotional materials such as brochures, flyers, posters.
  • Assisted in the setup of events including setting up tables, chairs, decorations, audio and visual equipment.
  • Assisted in the setup of events, including setting up tables, chairs, decorations, audio, and visual equipment.t.

Education

Ph.D. - Business Administration

Salem University
Salem

MBA - Information Technology Management

Salem University
Salem

Bachelor of Science - Journalism And Mass Communication

Iowa State University
Ames, IA

Skills

  • Project management
  • Team building and leadership
  • Analytical thinking
  • Data analysis
  • Systems and software expertise

Affiliations

  • AEO Pride Network- Member since May 2024
  • Actively training to compete in a triathlon in 2026.
  • The National Society of Leadership and Success- Member since 2020
  • Iowa State Daily Art Reporter Fall 2011-Fall 2014

Accomplishments

  • Dean's List at Salem University- Fall 2020

Timeline

Selling Team Leader (ASM)

American Eagle Outfitters, Inc
04.2025 - Current

Product Zone Expert

Apple
09.2019 - 01.2023

Customer Experience Manager (ASM)

Victoria's Secret & PINK
05.2015 - 04.2024

Intern

TRUE Model Managent
01.2014 - 01.2015

Ph.D. - Business Administration

Salem University

MBA - Information Technology Management

Salem University

Bachelor of Science - Journalism And Mass Communication

Iowa State University

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Patricia Clark