Patricia Mercedes Anderson
Minneapolis
Summary
Applying for Referral Coordinator- My strength is providing outstanding customer service service to Children's pateints and their families. I also manage high dollar accounts and have worked as a true financial counselor over 14 years. I have a proven track record of effectively managing patient accounts. Skilled in processing financial forms for the counties, obtaining referrals, and health documentation with over 12 years of industry experience. Known for maintaining composure and professionalism in challenging situations, excels at providing top-notch financial counseling services to our families.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BI-LINGUAL FINANCIAL COUNSELOR - LEAD
Children's Hospital of Minnesota
01.2013 - Current
- - Screen families for eligibility for special programs such as SSI, Tefra, and Medicaid.
- - Listen to patient concerns and provide resources to the families who are in need
- - Maintain and follow up on patient accounts that are pending with Medicaid and commercial insurance.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
BREAKFAST ATTENDANT
Marriott Spring Hills Suites
01.2012 - Current
- - Setting up and breaking down each morning’s breakfast buffet
- - Greeting each guest with a smile
- - Cleaning the area in preparation for the next day
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
RCM PATIENT ACCOUNT SPECIALIST
Allina
01.2012 - 01.2012
- - Effective communication both verbally and through professional writings
- - Utilize communication skills in order to resolve patient balances timely and effectively
- - Listen to patient concerns and try to reach a resolution that satisfies both patient and business needs and helps the patient walk away feeling that their issue was heard, understood and addressed Appropriately refer calls/ account to areas within the facility as needed
STATE PUBLIC PROGRAMS, KEY PERSON
Medica
01.2010 - 01.2012
- - Develop and manage various projects to improve department processes and procedures regarding member transportation requests
- - Effectively coordinate with external vendors and healthcare providers to ensure member transportation requests are fulfilled accurately and timely
- - Implement operational changes that lead to increased efficiencies across call centers
- - Initiate and lead department training programs for internal use and business partners to enhance transitions to new processes and improve daily operations
STATE PUBLIC PROGRAMS, CUSTOMER SERVICE REPRESENTATIVE
Medica
01.2007 - 01.2010
- - Provide excellent customer service
- - Effectively resolve member problems and issues
- - Arrange member transportation for appointments
Education
Associate of Applied Science Degree - Academic Excellence
High Tech Institute
Minneapolis, MN01.2007
Travel Degree - undefined
McConnell Travel School
Minneapolis, MN01.1981
Skills
- Bilingual in Spanish
- Service excellence
- Strong interpersonal communication skills
- Proficient in written and verbal communication
- Proficient in managing complex projects
- Collaborative team member
- Highly organized
- Build trust with families and support networks
- Proficient in resolving complex issues
- Proficient time management
- Insurance verification
- Relationships and rapport
Certification
Mnsure Certified
LANGUAGES
Spanish
Native or Bilingual
Timeline
BI-LINGUAL FINANCIAL COUNSELOR - LEAD
Children's Hospital of Minnesota
01.2013 - Current
BREAKFAST ATTENDANT
Marriott Spring Hills Suites
01.2012 - Current
RCM PATIENT ACCOUNT SPECIALIST
Allina
01.2012 - 01.2012
STATE PUBLIC PROGRAMS, KEY PERSON
Medica
01.2010 - 01.2012
STATE PUBLIC PROGRAMS, CUSTOMER SERVICE REPRESENTATIVE
Medica
01.2007 - 01.2010
Travel Degree - undefined
McConnell Travel School
Associate of Applied Science Degree - Academic Excellence
High Tech Institute