Patti Westerdahl
Minnetonka
Summary
Retired from Hunting National Bank and seeking a party-time receptionist position.
Results-driven Quality Control Specialist with a proven track record at Huntington National Bank, skilled in quality training and internal audits. Expert in analyzing quality metrics to enhance process efficiency, while fostering collaboration and communication across teams. Committed to maintaining high performance standards and implementing effective quality assurance protocols.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Quality Control Specialist
Huntington National Bank
01.2015 - 01.2026
- Conducted thorough inspections of banking products to ensure compliance with quality standards.
- Reviewed and analyzed quality control data to identify trends and areas for improvement.
- Collaborated with cross-functional teams to enhance process efficiency and product quality.
- Developed and implemented quality assurance protocols to mitigate risk and improve accuracy.
- Trained staff on quality control procedures and best practices to maintain high performance standards.
- Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
- Educated employees on specific QA standards and confirmed maintenance of standards.
BSA/Physical Security Specialist
Anchor Bank
08.1998 - 11.2014
- Developed and implemented physical security protocols to safeguard bank assets and personnel.
- Conducted comprehensive risk assessments to identify vulnerabilities in security systems.
- Coordinated training programs for staff on emergency response procedures and safety protocols.
- Collaborated with law enforcement agencies to enhance incident response strategies.
- Monitored surveillance systems and analyzed footage for suspicious activity or breaches.
- Led investigations into security incidents, documenting findings and recommending corrective actions.
- Evaluated and upgraded security technologies to improve operational efficiency and effectiveness.
Education
Associate of Science - ECFE
Crown College
Saint Bonifacius, MN06-1996
Bachelor of Arts - Elementary Education
Concordia University
Saint Paul, MN01-1984
Skills
- Quality training
- Internal audits
- Quality metrics
- Customer service
- Active listening
- Critical thinking
- Data entry
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Greeting and seating clients
- Mail handling
- Multi-line telephone operation
- Front desk operations
- Phone etiquette
Accomplishments
- Earned "HNB Volunteer of the Year Award" in 2024 for outstanding commitment of 209 volunteer hours at the Wayzata American Legion Post 118.
Certification
First Aid and CPR certified.
Languages
English
Full Professional
Timeline
Quality Control Specialist
Huntington National Bank
01.2015 - 01.2026
BSA/Physical Security Specialist
Anchor Bank
08.1998 - 11.2014
Associate of Science - ECFE
Crown College
Bachelor of Arts - Elementary Education
Concordia University