Paul Pflueger
Red Wing
Summary
Dynamic sales leader with a proven track record at River Valley Marine, adept in objection handling and building lasting customer relationships. Spearheaded strategic sales initiatives, driving significant business growth. Excelled in utilizing sales expertise and exceptional service to enhance customer satisfaction and loyalty.
Sales professional with proven track record in driving revenue growth and building strong client relationships. Well-versed in strategic selling, negotiation, and market analysis. Known for fostering team collaboration and adaptability in dynamic environments. Demonstrates strong communication, analytical, and problem-solving skills, consistently delivering impactful results.
Diligent Sales Professional with solid foundation in sales and proven history of exceeding targets through strategic client engagement. Adept at identifying customer needs and fostering long-term relationships to drive repeat business. Demonstrated effectiveness in negotiation and closing deals, enhancing team performance and contributing to overall sales success.
Overview
35
35
years of professional experience
Work History
Sales Professional /Senior Brand Manager
River Valley Marine
10.2006 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Car Salesperson
Red Wing Chevrolet
01.2000 - 10.2006
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Casino Manager
Treasure Island Hotel & Casino
01.1996 - 12.1999
- Organized and controlled 2 blackjack and poker tournaments every month.
- Established performance metrics for each department within the casino, driving continuous improvement efforts to meet or exceed goals.
- Managed a team of 200+ employees, ensuring optimal performance and productivity.
- Championed responsible gambling initiatives within the facility, educating patrons about resources available for support should they need assistance.
- Improved casino operations by streamlining processes and implementing efficient systems.
- Increased customer satisfaction through attentive service and quick resolution of concerns.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
- Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
Pit Supervisor
Treasure Island Hotel & Casino
01.1992 - 12.1995
- Increased table game efficiency by closely monitoring dealer performance and providing constructive feedback.
- Supported overall casino operations by collaborating with other departments, such as food and beverage or hotel services, to ensure seamless guest experiences.
- Resolved guest disputes professionally and efficiently, upholding company policies while prioritizing customer satisfaction.
- Optimized table utilization by monitoring player traffic patterns and making strategic recommendations for adjusting game mix or opening/closing tables accordingly.
- Conducted regular performance evaluations for dealers, identifying areas of improvement to ensure continuous growth within the team.
- Reduced instances of cheating or suspicious activities by vigilantly monitoring gameplay using surveillance equipment when needed.
- Provided exceptional guest service through friendly interactions, prompt issue resolution, and proactive assistance in a fast-paced environment.
Blackjack Dealer
Treasure Island Hotel & Casino
01.1990 - 12.1991
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled 10-15 cash out and buy in transactions each night.
- Contributed to overall casino revenue by efficiently managing high-stakes games and adjusting betting limits as needed.
Education
No Degree - Chemical Engineering
Southwest Minnesota State University
Marshall, MNSkills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Sales and marketing strategies
- Social selling
- Lead generation
- Sales pipeline management
- Sales closing
- Customer service
- Relationship building
- Product and service knowledge
- Relationship selling
I grew up on a farm of 400 acres and was introduced to hard work at a young age
400 acres
Cattle, Horses, Hogs and Sheep
Corn and Beans
Timeline
Sales Professional /Senior Brand Manager
River Valley Marine
10.2006 - Current
Car Salesperson
Red Wing Chevrolet
01.2000 - 10.2006
Casino Manager
Treasure Island Hotel & Casino
01.1996 - 12.1999
Pit Supervisor
Treasure Island Hotel & Casino
01.1992 - 12.1995
Blackjack Dealer
Treasure Island Hotel & Casino
01.1990 - 12.1991
No Degree - Chemical Engineering
Southwest Minnesota State University
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