Paula Johnson
Owatonna,MN
Summary
Professional with strong background in family services, specializing in child support enforcement and case management. Skilled in legal documentation, client communication, and conflict resolution. Effective collaborator with results-driven mindset, adaptable to changing needs and reliable in team settings. Recognized for empathy, organizational skills, and integrity in all professional interactions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Child Support Officer
Minnesota Prairie County Alliance
09.2024 - Current
- Processed child support cases, ensuring compliance with legal guidelines and regulations.
- Conducted thorough investigations to verify financial information of non-custodial parents.
- Collaborated with local agencies to facilitate effective communication regarding case updates.
- Developed and implemented strategies for improving case resolution timelines and efficiency.
- Collaborated with legal teams to prepare cases for court hearings, resulting in successful enforcement actions.
- Contributed to agency performance goals by consistently meeting or exceeding caseload expectations and maintaining a high percentage of child support collections.
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts to initiate collection actions.
- Processed legal documents such as summons, bench warrants, wage attachments, and liens to prepare materials for trials.
- Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
Cosmetologist Manager
Self-Employed
06.2001 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Responded to customer inquiries by phone, email, and in person.
- Developed strong client relationships through effective communication and consistent service delivery.
Senior Accounts Payable Specialist
Jostens
08.2023 - 09.2024
- Reviewed and processed vendor invoices, payments, and credit memos.
- Trained new employees on Accounts Payable processes.
- Conducted monthly reviews of vendor statements ensuring accuracy of account balances.
- Researched any invoice or payment discrepancies in order to resolve issues quickly.
- Prepared weekly check runs for multiple entities.
- Verified accuracy of vendor setup information in the system prior to processing invoices for payment.
- Monitored accounts payable aging reports to ensure timely payment of all invoices due.
- Generated periodic financial reports for management review.
- Maintained accurate records of transactions using an electronic document management system.
- Analyzed discrepancies between vendor invoices, purchase orders, and receiving documents.
- Ensured compliance with internal policies and procedures related to accounts payable functions.
- Assisted with month-end closing activities including accruals, reconciliations, and journal entries.
- Reviewed reports each day to identify and resolve billing issues.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
Administrative Office Manager
Owatonna United Methodist Church
06.2016 - 06.2023
- Provided administrative support to staff members, including scheduling meetings and events.
- Processed invoices for payment in a timely manner.
- Oversaw daily office operations to ensure smooth workflow and effective communication.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Organized the filing system and managed daily operations of the office.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Coordinated with business leaders to create standard operating procedures for network access and database maintenance.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Launched new company website and supported system integration.
- Established and maintained filing systems to support office personnel.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Oversaw financial management, including budget preparation, analysis, and reporting.
Education
BBA - Business Administration
Mankato State University
Mankato, MN05-2023
Associate of Applied Science - Business Administration
Riverland Community College
Austin, MN05-2021
Associate of Arts - General Education
Riverland Community College
Austin, MN05-2011
Cosmetology Diploma - Cosmetology
Riverland Community College
Austin, NV07-2001
Skills
- Invoice & Payment Processing
- Workflow Coordination
- Vendor Management
- Accounts payable processes
- Account reviewing
- Data Entry
- Teamwork and collaboration
- Case file preparation
- Organizational skills
- Adaptability and flexibility
- Multitasking Abilities
- Office administration
- Legal research
Timeline
Child Support Officer
Minnesota Prairie County Alliance
09.2024 - Current
Senior Accounts Payable Specialist
Jostens
08.2023 - 09.2024
Administrative Office Manager
Owatonna United Methodist Church
06.2016 - 06.2023
Cosmetologist Manager
Self-Employed
06.2001 - Current
Associate of Applied Science - Business Administration
Riverland Community College
Associate of Arts - General Education
Riverland Community College
Cosmetology Diploma - Cosmetology
Riverland Community College
BBA - Business Administration
Mankato State University
References
Sandie Kubista
Business Owner
(507) 390-3697
Jennifer Cassen
Federated Insurance
(507) 363-1260