PAULINA MANDERS
Saint Paul
Summary
Results-driven Account Executive with a proven track record of driving revenue growth and expanding strategic partnerships across 50+ enterprise accounts. Achieved 126% quota attainment and earned 2025 President’s Club recognition through successful execution of complex enterprise sales cycles, strategic upsell and expansion initiatives, and strong executive stakeholder engagement. Skilled at delivering scalable solutions that optimize business outcomes, strengthen customer relationships, and accelerate growth for SPS.
Overview
7
7
years of professional experience
Work History
Community Account Executive-Enterprise
SPS Commerce
Minneapolis
03.2025 - Current
- Led complex enterprise sales cycles from discovery and ROI analysis to solution design, executive-level presentations, contract negotiation, and close.
- Managed portfolio of 50+ enterprise retail and supplier accounts, achieving sustained account growth through strategic upsell, cross-sell, and expansion initiatives.
- Partnered with executive stakeholders across supply chain, operations, and IT leadership to deliver scalable data automation solutions, enhancing operational efficiency and business outcomes.
- Recognized as a 2025 President’s Club Winner for exceptional sales performance and customer impact; achieved 100% quota attainment as the first Account Executive to reach target after joining the role in March.
Associate Account Executive
SPS Commerce
Minneapolis
03.2024 - 03.2025
- Established the EDI connection between retailers and suppliers to reduce manual processes, improve efficiency with internal processes, and allow them to do what they do best - focus on their business.
- Consistent top performer each quarter, winning Elite 8 two out of the three quarters since I began.
- Collaborated with Supplier Sales, Retail Sales, and Analytics teams to maximize close-won deals and relationships.
- Ensured positive customer experience by arranging and facilitating tailored demos for prospective clients in a timely manner with my affable and trusting demeanor.
- Managed a full sale cycle from proof, discovery, negotiation, and ultimately close won by understanding the customer's pain points, tailoring sales strategies, and being openly communicative to address the unique requirements of each customer's cash to order process for their retailers.
BENEFIT SPECIALIST
PORTICO BENEFIT SERVICES
09.2022 - 02.2024
- Onboarded and implemented products and benefits seamlessly to new employers and their employees as their new benefits administrator.
- Oversaw employee relationship management, included daily inquiries, issue resolution, ongoing support of technical needs, and timely and accurate benefit processing.
- Assisted in operations and Group Retirement Plans by tracking client contributions received and allocated in a timely and accurate manner.
ESCALATION MANAGEMENT
PORTICO BENEFIT SERVICES
05.2022 - 02.2024
- Established open and professional relationships with team members which facilitated communication, quick resolution of issues and conflicts.
- Directed planning, management, and execution of our code of conduct procedures to better serve our clients.
CUSTOMER CARE ADVOCATE I, II, / LEAD TRIAGE
PORTICO BENEFIT SERVICES
07.2020 - 02.2024
- Administer and inform members about details of benefit programs regarding health, retirement, disability and life insurance.
- Utilize business product knowledge and required research to accurately analyze issues, determine appropriate action, and follow up in a timely fashion.
- Lead team trainings on benefit procedures.
CLINICAL INTERN
FAMILYWISE SERVICES
01.2020 - 08.2020
- Implemented treatment modalities to achieve positive outcomes for patients while working under direct supervision of the clinical director.
- Developed effective discharge plans for clients to help maintain positive health outcomes.
- Provided quick crisis intervention strategies to assist clients with emergencies.
Education
BACHELOR OF ARTS - PSYCHOLOGY
METROPOLITAN STATE UNIVERSITY
MN01-2020
Skills
- Strong Interpersonal Communication
- Exceeding Goals and Performance
- Territory Management
- Ambitious
- Time Management
- Rapport- Building
- Active Listening
- Pipeline management
Timeline
Community Account Executive-Enterprise
SPS Commerce
03.2025 - Current
Associate Account Executive
SPS Commerce
03.2024 - 03.2025
BENEFIT SPECIALIST
PORTICO BENEFIT SERVICES
09.2022 - 02.2024
ESCALATION MANAGEMENT
PORTICO BENEFIT SERVICES
05.2022 - 02.2024
CUSTOMER CARE ADVOCATE I, II, / LEAD TRIAGE
PORTICO BENEFIT SERVICES
07.2020 - 02.2024
CLINICAL INTERN
FAMILYWISE SERVICES
01.2020 - 08.2020
BACHELOR OF ARTS - PSYCHOLOGY
METROPOLITAN STATE UNIVERSITY