Penney Deckard
Saint Cloud
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
17
17
years of professional experience
1999
1999
years of post-secondary education
Work History
Assistant Manager
St Stephens gas an grocery /deli
Stephens
01.2021 - 11.2025
- Assisted in managing daily operations of grocery and deli departments.
- Supervised staff to maintain high-quality customer service standards.
- Organized inventory and ensured proper stock levels for products.
- Collaborated with management to implement promotional strategies effectively.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained cleanliness and safety standards throughout the store environment.
- Assisted in managing daily deli and Hot Stuff Foods operations in a fast‑paced environment
- - Prepared hot stuffed foods, monitored temperatures, and ensured consistent quality and portion control
- - Took customer orders, provided friendly service, and resolved issues quickly and professionally
- - Supervised staff, delegated tasks, and supported smooth workflow during busy shifts
- - Managed inventory, rotated stock, and kept shelves and coolers fully stocked and organized
- - Coordinated with vendors, placed orders, and received deliveries accurately
- - Maintained strict food‑safety, sanitation, and cleaning standards throughout the deli and kitchen
- - Handled cash drawers, deposits, and opening/closing procedures
- - Kept deli, prep areas, and equipment clean, safe, and compliant with health regulations
- Opened store daily and ensured all safety protocols were followed.
- Greeted customers upon entering the store and provided them with helpful information about products and services offered.
Retail Service Specialist
SAS
Coon Rapids
01.2020 - 12.2022
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Assisted in inventory management to ensure product availability and accuracy.
- Handled transactions efficiently using point-of-sale systems to facilitate purchases.
- Collaborated with team members to create a positive shopping environment for customers.
- Maintained store cleanliness and organization to support a welcoming atmosphere.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed merchandising resets and updated planograms according to client and store standards
- - Stocked shelves, rotated products, and ensured accurate pricing and labeling
- - Built and maintained promotional displays, endcaps, and feature sets
- - Conducted inventory counts, audits, and reported data through company systems
- - Worked independently and with team members to meet project deadlines
- - Communicated with store managers and leads to coordinate tasks and resolve issues
- - Maintained clean, organized work areas and followed all safety guidelines
Breakfast/Kitchen Manager
Comfort Inn & Suites
Coon Rapids
01.2017 - 12.2019
- Prepared and set up daily breakfast items according to brand standards
- - Monitored food temperatures, replenished items, and ensured proper rotation
- - Kept kitchen, prep areas, and dining space clean, sanitized, and well‑organized
- - Restocked supplies, condiments, utensils, and beverages throughout service
- - Followed food‑safety and hotel sanitation guidelines at all times
- - Assisted guests with breakfast needs and maintained a friendly, welcoming atmosphere
- - Cleaned equipment, dishes, and workstations and completed end‑of‑shift breakdown
- - Reported low stock, maintenance issues, or safety concerns to management
Home health care /Elderly Caregiver
Private Home Health Care
Walla Walla
03.2012 - 01.2015
- Assisted clients with dementia in daily living tasks including bathing, dressing, grooming, and mobility
- - Provided calm, structured support to reduce confusion, anxiety, and agitation
- - Prepared meals, monitored dietary needs, and encouraged safe, consistent eating routines
- - Offered medication reminders and followed individualized care plans
- - Maintained a safe home environment using fall‑prevention practices and gentle redirection
- - Supported memory care through simple routines, conversation, and cognitive‑friendly activities
- - Managed light housekeeping, laundry, and home organization to keep the environment clean and comfortable
- - Observed and documented changes in behavior, mood, or health and communicated concerns to family
- - Provided companionship, reassurance, and emotional support with patience and respect
Teacher/Assistant Daycare Teacher
Rainbow Care
College Place
01.2009 - 08.2012
- Assisted lead teacher in developing engaging lesson plans for diverse learners.
- Supported classroom management by maintaining a positive and structured environment.
- Facilitated small group activities to enhance student participation and collaboration.Supervised and engaged preschool‑age children in a safe, structured learning environment
- - Planned and led age‑appropriate activities that supported early learning, social skills, and creativity
- - Assisted with daily routines including meals, hygiene, transitions, and classroom organization
- - Maintained a clean, safe classroom and followed all child‑care licensing and sanitation standards
- - Supported children’s emotional and behavioral needs using positive guidance and redirection
- - Communicated with parents and staff to ensure consistent care and a supportive environment
- - Observed children’s development and reported concerns or progress to lead teachers or supervisors
- - Cleared all required background checks for working with children and maintaining a safe program
- - Provided dependable, compassionate care while modeling patience, professionalism, and respect
Education
Olympia high
Olympia , WASkills
- Inventory management
- Food safety compliance
- Customer service
- Staff supervision
- Cash handling
- Time management
- Retail merchandising
- Conflict resolution
- Team collaboration
- Problem solving
- Organizational skills
- Training and development
- Team motivation
- Customer relationship management (CRM)
- Product and service sales
- Schedule oversight
- Closing oversight
- Recruitment and hiring
- Team building
- Retail operations management
- Adaptability and flexibility
References
References available upon request.
Timeline
Assistant Manager
St Stephens gas an grocery /deli
01.2021 - 11.2025
Retail Service Specialist
SAS
01.2020 - 12.2022
Breakfast/Kitchen Manager
Comfort Inn & Suites
01.2017 - 12.2019
Home health care /Elderly Caregiver
Private Home Health Care
03.2012 - 01.2015
Teacher/Assistant Daycare Teacher
Rainbow Care
01.2009 - 08.2012
Olympia high