Penny Watczak
Duluth,MN,MN
Summary
Dynamic Sales Executive with a proven track record at Innovative Office Solutions, excelling in customer service and relationship building. Achieved significant sales growth through strategic planning and expert product knowledge, enhancing client satisfaction and loyalty. Skilled in CRM implementation, driving efficiency and higher conversion rates in competitive markets.
Overview
17
17
years of professional experience
Work History
Sales Executive
Innovative Office Solutions
10.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue 25% by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Realtor
Adolphson Real Estate
03.2008 - 05.2025
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Increased property sales by 20% by effectively marketing listings and utilizing strong negotiation skills.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
Sales Executive
Northern Business Products
03.2013 - 10.2021
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Expanded market share with strategic territory planning and targeted prospecting.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Manage approximately 50 incoming calls, emails a day from customers.
Education
Real Estate - Real Estate Sales
Lake Superior College
Duluth, MN02-2008
High School Diploma -
Duluth East High School
Duluth, MN05-2008
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Cold calling
- Business development and planning
- Goals and performance
- Networking
- Customer relationship management
- CRM
- Sales strategy
- Decision-making
- Cross-selling techniques
Timeline
Sales Executive
Innovative Office Solutions
10.2021 - Current
Sales Executive
Northern Business Products
03.2013 - 10.2021
Realtor
Adolphson Real Estate
03.2008 - 05.2025
Real Estate - Real Estate Sales
Lake Superior College
High School Diploma -
Duluth East High School
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