Perla Lopez
Minneapolis
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Domestic Abuse Advocate
Esperanza United/Hennepin County Attorney's Office
Minneapolis
02.2024 - Current
- Collaborated with law enforcement and community organizations to address public safety issues.
- Developed strategies to resolve cases in client's best interest.
- Provided emotional support and guidance to victims and witnesses during legal proceedings.
- Coordinated communication between clients, law enforcement, and legal professionals to ensure effective case management.
- Developed and maintained resource materials for victims, enhancing awareness of available services.
- Conducted needs assessments to identify client requirements and connect them with appropriate resources.
- Implemented best practices in trauma-informed care, ensuring sensitive handling of victim interactions across cases.
- Developed tailored safety plans for victims, ensuring their well-being during the legal process.
- Trained new advocates on best practices in victim assistance, contributing to a knowledgeable and effective team dynamic.
- Processed legal documents for court proceedings, ensuring accuracy and compliance with regulations.
- Managed case files, maintaining organized records for efficient access by attorneys and court personnel.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing inter-office collaboration and workflow efficiency.
- Maintained accurate records of appointments, enhancing scheduling reliability and client satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Processed and organized legal documents for efficient retrieval and filing.
- Maintained accurate records in compliance with office policies and procedures.
- Drafted legal documents for various court proceedings and client consultations.
Server
Thirty Bales
Hopkins
07.2021 - 07.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Behavior Therapist
Minnesota Behavioral Therapists
Bloomington
10.2023 - 02.2024
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
- Implemented exercises to enhance client emotional and physical well-being and improve functional skills.
- Implemented educational programming by teaching self-help, communication and personal care skills.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Collaborated with parents to address children's developmental needs effectively.
- Conducted assessments to monitor children's progress and adjust teaching methods.
Teen Advisor and Event Coordinator
Youthset
Minneapolis
05.2020 - 01.2022
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Collaborated with professionals to efficiently organize events to give support information.
- Created budgets and schedules for all events.
- Scheduled working hours and meeting times.
Education
High School - Spanish, English
Hopkins High School
Skills
- Transactions and Cash Handling
- Pos Operation
- Ability to Lift 30 Pounds
- High-Volume Dining
- Taking Reservations
- Warm and Friendly
- Order Accuracy
- Guest Flow
- Quality Control
- Cash Register Operations
- Workflow Coordination
- Managing Extras
- Check Payment Processing
- Natural Leadership
- Communications Protocols
- Anticipating Guest Needs
- Conflict and Complaint Resolution
- Data Analysis Skills
- Victim support
- Teamwork orientation
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Applied Behavioral Analysis
- Treatment Planning
- Behavior Support Plans
- Behavior Redirection
- Client Service
- Caregiver Relations
- Behavior Improvements
- Team Meetings
- Effective Planning
- Patient Support
- Data Collection
- Creative Thinking
- Advocacy skills
- Document drafting
- Client communication
- Conflict resolution
Languages
Spanish, Native or Bilingual
Work Style
- My current position as a domestic abuse advocate is Hybird. I have experience working remotely and have been very successful managing my time outside of the office.
- As a Behavior Therapist, I received an NPI number through the state to continue providing services to our clients.
Timeline
Domestic Abuse Advocate
Esperanza United/Hennepin County Attorney's Office
02.2024 - Current
Behavior Therapist
Minnesota Behavioral Therapists
10.2023 - 02.2024
Server
Thirty Bales
07.2021 - 07.2025
Teen Advisor and Event Coordinator
Youthset
05.2020 - 01.2022
High School - Spanish, English
Hopkins High School