Pete Paulson
Lino Lakes
Summary
Detail-oriented Lending Manager with extensive expertise in data analysis and credit policy evaluation, successfully optimizing lending processes. Demonstrates a proven ability to enhance operational efficiency through effective quality control and comprehensive training programs. Recognized for delivering exceptional customer service while driving organizational success through strong analytical skills and meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Lending Manager
OneMain Financial
06.2022 - Current
- Responsible for team of Underwriters that annually processes >100,000 applications and $400M in booked loan volume, ensuring compliance is followed with accurate and profitable lending decisions
- Built partnerships with Regional Directors, District Managers, and multiple Centralized Support Teams to help follow policy, review escalations, discuss updates and reports
- Assist with interview process, onboarding new team members, and continued education as leader of the Training Committee
- Motivated Underwriters to learn a new product line to help with growth while establishing a new business
- Helped improve our Communication Committee as a leader within department by creating focus group
Regional Quality Coordinator
OneMain Financial
02.2021 - 06.2022
- Evaluate and train on deficiencies on federal, state, and company leading policies to ensure quality lending, collections, and insurance practices for branch, district, and regional operations
- Provide guidance to enhance overall performance and profits in field operations through quality improvement and training programs
- Effectively communicate and interact with various levels of Operations Management, Field Management, Field Team Member, Corporate Departments, and other Support groups
- Responsible for maintaining and providing reports to Associate Director
- Assisted in identifying training opportunities within the branch network
Business Instructor
OneMain Financial
07.2018 - 02.2021
- Skilled at facilitating in a classroom environment as well as multiple virtual platforms allowing me to facilitate courses for New Hire Programs, Professional Development, and Business or System Updates
- Partner with multiple lines of business to help better understand training needs and determine best approach for material deliver
- Collaborate with our Program Managers to assist in the creation and updates of our training material
- Ability to learn new material quickly and then present information to a group as a Subject Matter Expert
- Responsible for scheduling and monitoring all training the Learning Group provides to Field, Central, and Corporate locations
Senior Underwriter
OneMain Financial
05.2017 - 07.2018
- Active Leadership Development participant - assist with relief Lending Manager responsibilities when needed
- Communicate effectively with Senior Management (DM/SMD) on high-risk application reviews
- Assist with facilitating new hire deal review training in coordination with offsite trainer to ensure all material is delivered on time
- Ability to work quickly and efficiently resolving complex application decisions to increase profitability
- Easily adapt to process changes and improvements to ensure customer satisfaction, including state and federal regulations
Underwriter Intermediate
OneMain Financial
08.2014 - 05.2017
- Assist in development of new hires and continued mentorship to ensure correct training was received
- Developed, maintained, and coordinated cross site the schedule for 60+ Underwriters
- Trained multiple teams on new operating system
- Analyze customers profile and credit report to determine credit worthiness
- Partner with our branches to create a positive customer experience while exceeding daily goals
Logistics Key Carrier Team Lead
Target Corporation
09.2011 - 08.2014
- Managed a successful logistics process through a transition change
- Responsible for ensuring all product is pushed to the floor in a timely fashion to drive sales
- Communicate effectively to manager to drive results and efficiency
- Helped with the hiring process, team member evaluations, and schedule writing of the Logistics Team
- Interact with team members to encourage an open environment
Education
BACHELOR OF BUSINESS ADMINISTRATION - Finance
UNIVERSITY OF MINNESOTA-DULUTH
05.2011
Skills
- Microsoft Office (Excel, PowerPoint, Teams, Word)
- Performance Improvement and Evaluations
- Effective Communication
- Collaborative Teamwork
- Group and Virtual Presentation Proficiency
- Strategic Decision-Making
Volunteer Experience
- Feed My Starving Children
- Every Meal
- Junior Acheivements
- Ronald McDonald House
References
References available upon request.
Timeline
Lending Manager
OneMain Financial
06.2022 - Current
Regional Quality Coordinator
OneMain Financial
02.2021 - 06.2022
Business Instructor
OneMain Financial
07.2018 - 02.2021
Senior Underwriter
OneMain Financial
05.2017 - 07.2018
Underwriter Intermediate
OneMain Financial
08.2014 - 05.2017
Logistics Key Carrier Team Lead
Target Corporation
09.2011 - 08.2014
BACHELOR OF BUSINESS ADMINISTRATION - Finance
UNIVERSITY OF MINNESOTA-DULUTH
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