Peyton Smith
Eden Prairie
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
02.2023 - Current
- Collaborated with team members to resolve complex customer concerns promptly.
- Adapted quickly to new software tools and systems for service delivery.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Front End Supervisor
Kowalski's Markets
06.2018 - 12.2022
- Oversaw daily operations, ensuring team productivity and efficiency in front-end processes.
- Mentored and trained staff on customer service best practices and company policies.
- Implemented process improvements to enhance customer satisfaction and streamline workflows.
Cashier
Kowalski's Markets
06.2014 - 06.2018
- Maintained accurate cash register and balanced cash drawer daily.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer interactions.
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, MN06-2016
Skills
- Customer service
- Data entry
- Problem resolution
- Excellent communication skills
- Microsoft office suite proficiency
- AWS Cloud Practitioner Certification
Timeline
Customer Service Agent
Delta Air Lines, Inc
02.2023 - Current
Front End Supervisor
Kowalski's Markets
06.2018 - 12.2022
Cashier
Kowalski's Markets
06.2014 - 06.2018
High School Diploma -
Eden Prairie High School
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