Peyton Smith
Eden Prairie
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Minneapolis, MN
02.2023 - Current
- Collaborated with team members to resolve complex customer concerns promptly.
- Adapted quickly to new software tools and systems for service delivery.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Front End Supervisor
Kowalski's Markets
Eden Prairie, MN
06.2018 - 12.2022
- Oversaw daily operations, ensuring team productivity and efficiency in front-end processes.
- Mentored and trained staff on customer service best practices and company policies.
- Implemented process improvements to enhance customer satisfaction and streamline workflows.
Cashier
Kowalski's Markets
Eden Prairie, MN
06.2014 - 06.2018
- Maintained accurate cash register and balanced cash drawer daily.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer interactions.
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, MN06-2016
Skills
- Customer service
- Data entry
- Problem resolution
- Excellent communication skills
- Microsoft office suite proficiency
- AWS Cloud Practitioner Certification
Timeline
Customer Service Agent
Delta Air Lines, Inc
02.2023 - Current
Front End Supervisor
Kowalski's Markets
06.2018 - 12.2022
Cashier
Kowalski's Markets
06.2014 - 06.2018
High School Diploma -
Eden Prairie High School