Pha Yang
Brooklyn Park
Summary
Dynamic operations leader with extensive experience at Wells Fargo Bank, N.A., excelling in project management and employee development. Proven track record in enhancing productivity through effective training and quality control measures. Skilled in multitasking and problem-solving, driving successful outcomes in fast-paced environments while maintaining high standards of accuracy and confidentiality.
Overview
24
24
years of professional experience
Work History
Work Director
Wells Fargo Bank, N.A.
09.2015 - 09.2020
- Coordinated cross-functional teams to achieve common goals and drive project success.
- Managed complex projects to ensure timely delivery and optimal resource allocation.
- Enhanced overall productivity with thorough training and ongoing mentorship of junior staff members.
- Implemented quality control measures, ensuring consistent adherence to company standards and policies.
- Oversaw daily operations within the department, ensuring seamless workflow management and timely completion of tasks.
Operation Processor 3
Wells Fargo N.A
05.2010 - 08.2015
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Checked records for accuracy and completeness, and corrected errors.
- Composed correspondence to internal and external parties as requested.
- Made appropriate file information updates and system upgrades.
Operation Clerk
Wells Fargo N.A
04.1999 - 04.2010
- Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadlinestargets.
- Reviewed files, records and other documents to obtain information to respond to requests.
Medical Assembler
3M
01.1997 - 03.1999
- Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
- Enhanced product quality by assembling medical devices with precision and adherence to strict guidelines.
Education
Sanger High School
SangerSkills
- Operations management
- Employee relations
- Multitasking and organization
- Decision-making
- People management
- Leadership development
- Problem-solving
Timeline
Work Director
Wells Fargo Bank, N.A.
09.2015 - 09.2020
Operation Processor 3
Wells Fargo N.A
05.2010 - 08.2015
Operation Clerk
Wells Fargo N.A
04.1999 - 04.2010
Medical Assembler
3M
01.1997 - 03.1999
Sanger High School
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