PHIA XIONG
Brooklyn Center
Summary
IT support professional with hands-on experience in desktop hardware, system administration, and end-user assistance. Currently pursuing A.A.S in IT, with practical exposure to Active Directory, networking fundamentals, and troubleshooting. Dedicated to delivering efficient, and reliable technical support in healthcare and enterprise environments.
Overview
2
2
years of professional experience
Work History
Window Administrator Project Hyper-V
Hennepin Technical College
01.2025 - 05.2025
- Created and Configured virtual switches and virtual hard disks
- Installed and managed guest operating systems on Hyper-V hosts
- Performed virtual machine snapshots and backups
- Managed resource allocation for optimized virtualization performance
Windows Server Administrator Project (Academic)
Hennepin Technical College
08.2023 - 05.2024
- Configure and managed Active Directory, including user authentication, group policy, and access control.
- Create and maintained organizational units, users, groups, and security settings.
- Practiced documentation and adherence to security best practices as part of lab simulations.
Education
Associate in Applied Science (A.A.S.) - Information Technology Candidate
Hennepin Technical College
12.2025
Skills
- Customer Service
- Strong Multitasking
- Initiative
- Self-motivation
- Strong Work Ethic
- Quick Learner
- IT Support: Hardware troubleshooting, endpoint imaging, and upgrades
- Networking: Basic Knowledge of TCP/IP, DNS, DHCP, cabling, and patching
- System & Tools: Microsoft Office Suite, Active Directory, and Window Server
- Team collaboration
Timeline
Window Administrator Project Hyper-V
Hennepin Technical College
01.2025 - 05.2025
Windows Server Administrator Project (Academic)
Hennepin Technical College
08.2023 - 05.2024
Associate in Applied Science (A.A.S.) - Information Technology Candidate
Hennepin Technical College
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