Philip Goldhammer
Saint Paul
Summary
With over 15 years of experience in woodworking, fine art sales, and retail management, this hardworking and detail-oriented Quality Assurance Lead has successfully managed multiple projects, led cross-functional teams, and implemented effective quality assurance policies. The expertise extends to customer service, visual merchandising, and cash handling. Highly skilled in supervising and mentoring team members to achieve optimal results. Equipped with a GED and a strong foundation in various skills, ready to bring a proven track record and dedication to excellence to your organization.
Overview
31
31
years of professional experience
Work History
QA Lead
Minnesota State Industries
02.2017 - 02.2025
- Utilized a variety of woodworking tools and machinery, including table saws, routers, planers, and sanders, to shape and assemble wood components
- Constructed custom cabinets and furniture pieces according to client specifications, ensuring high-quality craftsmanship and attention to detail
- Applied finishes such as varnish or lacquer to protect the wood surface while enhancing its natural beauty
- Managed multiple projects simultaneously while adhering to strict deadlines without compromising quality standards
- Developed and implemented quality assurance policies, procedures, and standards to ensure compliance with industry regulations
- Led cross-functional teams in root cause analysis investigations, identifying systemic issues impacting product quality
- Developed and implemented corrective action plans based on audit findings to address nonconformities
- Mentored team members on best practices in quality assurance methodologies
- Developed and maintained quality documentation including standard operating procedures (SOPs) and work instructions
Fine Art Sales and Design
Deck The Walls
01.2003 - 01.2005
- Resolved escalated customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction
- Implemented visual merchandising strategies to create visually appealing displays that attracted customers' attention and increased product visibility
- Advised clients on proper art storage, handling, and display techniques to maintain artwork integrity
- Participated in art fairs, exhibitions, and auctions to stay informed about new artworks and market developments
- Provided guidance on framing, lighting, and installation of artwork to enhance its visual impact
Barista/Shift Supervisor
Caribou Coffee
03.2002 - 11.2003
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Assistant Manager
GameStop
01.2000 - 03.2002
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
Assistant Manager
PacSun
05.1999 - 12.2000
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
Senior Sales Representative
National Camera Exchange and Video
10.1997 - 05.1999
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Assisted in inventory management, including receiving and restocking merchandise
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Consistently met or exceeded individual sales goals on a monthly basis
- Mentored new hires to ensure smooth integration into the sales team
Assistant Manager
B. Dalton Booksellers
04.1996 - 10.1997
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
Senior Sales Associate
Best Buy
03.1994 - 04.1996
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
Education
GED -
Burnsville Senior High School
Burnsville, MN01.1995
Skills
- Team Leadership
- Effective Communication
- Retail Operations Management
- Retail Sales Expertise
- Furniture Upholstery
- Quality Control
- Customer Engagement
- Custom Wood Projects
- Retail Merchandising
- Effective Troubleshooting Skills
- Project Coordination
- Creative Brainstorming
Timeline
QA Lead
Minnesota State Industries
02.2017 - 02.2025
Fine Art Sales and Design
Deck The Walls
01.2003 - 01.2005
Barista/Shift Supervisor
Caribou Coffee
03.2002 - 11.2003
Assistant Manager
GameStop
01.2000 - 03.2002
Assistant Manager
PacSun
05.1999 - 12.2000
Senior Sales Representative
National Camera Exchange and Video
10.1997 - 05.1999
Assistant Manager
B. Dalton Booksellers
04.1996 - 10.1997
Senior Sales Associate
Best Buy
03.1994 - 04.1996
GED -
Burnsville Senior High School
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