Phuong TRAN
Saint Paul
Summary
Studying Operations & Supply Chain Management at University of St. Thomas, with practical experience in inventory management, quality control and eager to learn. Pursuing a minor in Data Analytics and keen on process optimization to increase operational efficiency.
Overview
5
5
years of professional experience
Work History
University of St. Thomas
Catering Staff, Northsider Catering
Saint Paul
01.2025 - Current
- Support high-volume catering operations. Assist with food preparation and event setup.Delivered high-quality customer service by addressing guest needs promptly, resolving issues efficiently, and maintaining a professional service standard.
- Collaborated effectively with team members to support smooth daily operations while complying with food safety, hazard prevention, and workplace safety training requirements.
- Demonstrated strong problem-solving ability and adaptability by learning new tasks quickly, following safety protocols, and adjusting to fast-changing workflows.
Vietnam House Restaurant
Manager | Customer Service & Operations
Brooklyn Park
01.2022 - 01.2024
- Led daily restaurant operations
- Supervised staff and scheduling
- Managed inventory and customer relations
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Supply Chain & Quality Management Specialist
Công Ty TNHH Nước Đá Minh Phương (formerly Dai Tha
Ben Tre
01.2021 - 01.2024
- Joined the company at an early stage with a single product line (large ice blocks for fishing and agricultural markets) and worked as part of a cross-functional team to expand offerings into multiple ice cube sizes for restaurants and supermarkets, supporting the transition from retail to wholesale distribution.
- Contributed supply chain planning and production coordination expertise within the team to support capacity expansion from a 5-ton system to two factories in different cities, operating ice-making equipment ranging from 20-ton to 60-ton in response to growing demand.
- Collaborated with operations, quality, and distribution teams to manage end-to-end supply chain activities, enforce food-grade safety standards, improve workflow efficiency, and collectively position the company as one of the largest wholesale ice suppliers in Ben Tre City.
Education
Bachelor of Science - Supply Chain Operations & Management, Data Analytics
University of St. Thomas
Saint Paul, MN05.2026
Skills
- Technical Skill : Excel ( VLOOKUP, pivot tables), Python, R studio , Power BI , Microsoft Office
- Professional Skills: Process Improvement, Customer Service , Time Management, Problem Resolution, Remote & International Team Collaboration,Inventory Management, Quality Assurance
Honors And Awards
- Dean’s List
- Bronze Medal — Badminton Tournament
Leadership And Activities
- Badminton Club — International School of Minnesota, Founder & Team Leader
- Lamooniverse FC (Vietnam), Founder & Team Lead
Languages
English
Professional
Vietnamese
Professional
Project
New Product Development & Market Expansion Initiative 2022 -2023, Dai Thanh Factory
- Collaborated with cross-functional teams to plan and support the development of new ice products with multiple sizes, aligning production capabilities, quality standards, and supply chain readiness for entry into restaurant and supermarket markets.
- Supported market expansion analysis and supply chain execution by coordinating capacity planning, distribution flow, and pricing considerations to enable the transition from retail sales to wholesale channels.
Food truck support for FC Lamooniverse - FC LAMOON
- Contributed as part of the data analytics team by supporting vote tracking, data validation, and reporting during the Em Xinh Say Hi program through remote, online collaboration.
- Remotely led planning and coordination for a food truck support project serving approximately 2,000 attendees, including demand estimation, resource planning, and cross-team communication.
- Designed visual and planning materials for the food support project, supporting efficient execution and consistent coordination across teams.
Timeline
University of St. Thomas
Catering Staff, Northsider Catering
01.2025 - Current
Vietnam House Restaurant
Manager | Customer Service & Operations
01.2022 - 01.2024
Supply Chain & Quality Management Specialist
Công Ty TNHH Nước Đá Minh Phương (formerly Dai Tha
01.2021 - 01.2024
Bachelor of Science - Supply Chain Operations & Management, Data Analytics
University of St. Thomas