Phyllis Dalieh
Minneapolis
Summary
Results-driven Machine Operator and Team Leader at Padagis LLC with a strong work ethic and proven expertise in machinery operation and quality control. Demonstrated adaptability and problem-solving skills, consistently enhancing production efficiency and training new employees to uphold safety standards. Committed to achieving exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Machine Operator/Team Leader
Padagis LLC
10.2020 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Medical Device Assembler
Resource MFG
06.2016 - 11.2018
- Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
- Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
- Enhanced quality control by thoroughly inspecting and testing assembled products for compliance with industry standards.
- Consistently met or exceeded performance targets, showcasing strong dedication to achieving exceptional results within a demanding work environment.
- Maintained high levels of accuracy in documentation, recording detailed information about product assemblies for traceability purposes.
- Assisted in the development of new assembly processes, contributing valuable insights from hands-on experience in the field.
- Reduced waste and scrap rates through careful handling of delicate components during the assembly process.
Customer Service Representative
Bank of America
04.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier Team Lead
Walmart
10.2015 - 08.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor Of Arts - Management
African Methodist Episcopal Zion University
Liberia, West Africa 04.2014
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Safety compliance
- Machine maintenance
- Quality control
- Quality assurance
- Shipping and labeling
- Performance management
- Project management
- OSHA
- Assembly procedures
- Multitasking Abilities
- Written communication
- Time management
- Organizational skills
- Team building
Languages
English
Full Professional
Timeline
Machine Operator/Team Leader
Padagis LLC
10.2020 - Current
Medical Device Assembler
Resource MFG
06.2016 - 11.2018
Cashier Team Lead
Walmart
10.2015 - 08.2016
Customer Service Representative
Bank of America
04.2015 - 04.2017
Bachelor Of Arts - Management
African Methodist Episcopal Zion University
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