Phyllis Looking Elk
Minneapolis
Summary
Dedicated Operations Associate with 27 years of experience and success supporting operational efficiency searching for a new opportunity with bigger challenges. Supported continuity with problem solving and organizational /planning skills, initiative-taking communicator who excels in high volume workload environment and does well in a team setting as well as independently. Sufficient in data entry and computer skills to create, edit, and finalize emails, memos, and letters both for internal and external customers, I am a very dependable employee seeking to expand my skills and contribute to a company's success.
Overview
27
27
years of professional experience
Work History
Technology Operations Associate
Wells Fargo & Company
Minneapolis
11.1997 - 07.2024
- Followed internal policies to correctly manage risks associated with business objectives and activities.
- Established long-term relationships with clients through prompt and courteous service.
- Created presentations using standard software tools to support team meetings.
- Assisted customers and employees with inquiries in a polite and professional manner.
- Entered data accurately into various software programs for record keeping purposes.
- Multitasked daily handling incoming calls for service, meetings, and various assigned tasks.
- Provided training for new staff on office policies and procedures.
- Coordinated annual inventories on all media domestically and internationally that s onsite and offsite. Any discrepancies were resolved prior to inventory entered into system of record.
- Reconciled monthly invoices for offsite accounts - receive monthly invoices, compare to prior month charge, research discrepancies, then send itemized spreadsheet for approval and payment.
- Responsible for 2 data centers - Minneapolis and Shoreview - worked with lines of businesses and 3rd party vendors to maintain hardware and media.
- Prepared and issued weekly work schedules and assignments to coworkers.
- Monitored movement of all media domestically and internationally.
- Participated in initiatives to identify opportunities for technology operations.
- Evaluate tactical or basic challenges that require research and evaluation.
- Provided metrics to our infrastructure team monthly.
- Annual updates and creation of playbooks for processes and playbooks.
- Documentation and management of digital and paper files for organization and retrieval of information. This involved obtaining, organizing, and drafting administrative materials for internal and/or external distribution.
- Worked closely with internal and external customers daily by phone, email, and Microsoft Teams for 20 years.
- Trained on AZ-900, Agile, and ServiceNow.
- Typed, proofread documents and correspondence using computers.
- Learned proficiency using Microsoft office – Excel, Word, Teams, Outlook, SharePoint, and PowerPoint.
- Provided metrics monthly to our infrastructure teams.
- Prepared and issued weekly work schedules and assignments to coworkers.
- Prepared standard operating procedures for our team. We updated and trained staff year round.
Education
General Studies -
Columbia College
Columbia, MOSkills
- Multitasking
- Prioritization
- Working under pressure
- Data entry
- Document review
- Records management
- Customer service
- Attention to detail
- Report preparation
- General office equipment knowledge
- Microsoft Office Suite
- Problem-solving
- Organizational skills
- Project management
- Coordination
- Collaboration with diverse backgrounds
Timeline
Technology Operations Associate
Wells Fargo & Company
11.1997 - 07.2024
General Studies -
Columbia College