Piper Keehr
Sauk Rapids
Summary
Dynamic Store Manager with a proven track record at Rue 21, excelling in customer service and team leadership. Expert in inventory management and visual merchandising, driving sales through innovative displays. Recognized for enhancing customer satisfaction and fostering a positive work environment, while effectively managing payroll and operational efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Rue 21
Saint Cloud
09.2024 - Current
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on product knowledge and sales strategies.
- Analyzed sales trends to adjust inventory levels and improve product offerings.
- Implemented visual merchandising standards to enhance store presentation and maximize sales.
- Managed scheduling and payroll to optimize labor costs while maintaining service quality.
- Developed promotional strategies to boost customer engagement and drive foot traffic.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
- Collaborated with district management to align store goals with company initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Dry Goods
Saint Cloud
07.2024 - 09.2024
- Assisted in daily store operations to ensure optimal customer service and sales performance.
- Supported inventory management processes, maintaining accurate stock levels and product displays.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Processed transactions efficiently while providing exceptional support to customers during peak times.
- Collaborated with team members to execute promotional initiatives, enhancing overall store presentation.
- Developed training materials for onboarding new employees, fostering a consistent learning environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Rue 21
Saint Cloud
07.2020 - 06.2024
- Assisted in daily store operations to ensure optimal customer service and sales performance.
- Supported inventory management processes, maintaining accurate stock levels and product displays.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Processed transactions efficiently while providing exceptional support to customers during peak times.
- Collaborated with team members to execute promotional initiatives, enhancing overall store presentation.
- Developed training materials for onboarding new employees, fostering a consistent learning environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Apollo High Schhol
Saint Cloud, MNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- Shift scheduling
- Recruitment and hiring
- Goals and performance
- Leadership development
- Operations management
- Policies and procedures
- Store displays
- Opening and closing procedures
- Payroll management
- Loss prevention
- Loss prevention procedures
- Retail merchandise quality standards
Timeline
Store Manager
Rue 21
09.2024 - Current
Store Manager
Dry Goods
07.2024 - 09.2024
Assistant Manager
Rue 21
07.2020 - 06.2024
High School Diploma -
Apollo High Schhol