Microsoft and Adobe applications
Purevjargal Togookhuu
Operations Manager
Ulaanbaatar
Summary
Working collaboratively for the past fifteen years with clients, management, team members and guests as well as performing within an organization in a leadership role makes me certain that I am qualified to continue working at hotel management level anywhere in the world.
Overview
15
15
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Operations Manager
TERELJ HOTEL AND SPA***** Member Of The Small Luxury Hotels Of The World
5 2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established long-term partnerships with key industry stakeholders that led to ongoing referrals and repeat business engagements.
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
- Cultivated new business opportunities by attending industry conferences, networking events, and conducting targeted outreach initiatives.
- Leveraged data-driven insights to inform strategic decision-making around pricing structures, promotional activities, and target markets for improved results.
Front Office Manager
NOVOTEL ULAANBAATAR- ACCOR HOTELS*****
03.2019 - 5 2022
- Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
- Implemented Front Office SOP, P&P and Intra - office correspondences
- Be fully versed with statutory, fire, legal, health and safety procedures and take control in the event of a crisis
- Weekly and Monthly reports regarding the following topics to be submitted to the Managing Director/ General Manager (Room sales, revenue report, forecast, pick up, department operations reports)
- Supporting the Director of Sales/ General Manager function at the hotel when not there
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
English Tutoring Teacher (Volunteer work)
UNIVERSITY OF SANTA TOMAS FLORIDABLANCA
08.2018 - 12.2018
- Assisting students to improve their English
- Developing cultural networks between the university, teachers and students
Service Manager- Duty Manager
SHANGRI-LA ULAANBAATAR HOTEL***** (The 5 Star Hotel Features 290 Guestrooms, 3 Restaurants, Largest Portfolio Of Conference And Meeting Venues And Health Club.)
08.2015 - 08.2018
- Responsible for the general administration, profitability, daily operations, training and human resources selection and other activities of the Front Office Department, Front desk, Concierge, Transportation, Guest Relations, Horizon Club and Call Service Center
- Ensures that all guest complains are handled efficiently and politely
- Handling International loyalty program e.g Golden Circle, FFP, Guest history
- Commander of Emergency Response Team(Commander of firefighting team )
- Report and document to management any observed or known safety hazards, conditions or unsafe practices and procedures (DR3 report)
- Involved in up-selling strategies and walk-in strategies at the Front Desk.
Assistant Front Office Manager/ Shift Leader/Front Desk Receptionist
TERELJ HOTEL AND SPA*****
10.2010 - 08.2015
WAITRESS
KEMPINSKI HOTEL ULAANBAATAR, KHAN PALACE*****
06.2009 - 07.2010
Education
Bachelor of Arts - Tourism Management
University of The Humanities
Mongolia 04.2001 -
High School Diploma -
High School No. 58
Mongolia 04.2001 -
Skills
- Attention to details
- Customer Service
- Performance monitoring
- Process Improvement
- Problem-Solving
- Team Leadership
- Incidents management
- Customer Relationship Management
Software
Dynamic365, Material Control, SHIJI PICC
OPMS, MICROS
Vision-Ving card, Be-tech, Interface, Unibo
Certification
Hospitality Management, Leadership Training by Ministry of Environment and Tourism, Mongolia
Referee
Mr. Michael Schumacher
General Manager
Novotel Ulaanbaatar Hotel
Email: michaschumacher@googlemail.com
Email: michaschumacher@gmail.com
Timeline
Hospitality Management, Leadership Training by Ministry of Environment and Tourism, Mongolia
10-2020
Front Office Manager
NOVOTEL ULAANBAATAR- ACCOR HOTELS*****
03.2019 - 5 2022
Spanish as a foreign language Santa Tomas University, Colombia
12-2018
English Tutoring Teacher (Volunteer work)
UNIVERSITY OF SANTA TOMAS FLORIDABLANCA
08.2018 - 12.2018
Emerging Leader’s Program, Shangri-la Ulaanbaatar Hotel
03-2017
Service Manager- Duty Manager
SHANGRI-LA ULAANBAATAR HOTEL***** (The 5 Star Hotel Features 290 Guestrooms, 3 Restaurants, Largest Portfolio Of Conference And Meeting Venues And Health Club.)
08.2015 - 08.2018
Professional Qualification, Mongolian Hotel Association
08-2012
Assistant Front Office Manager/ Shift Leader/Front Desk Receptionist
TERELJ HOTEL AND SPA*****
10.2010 - 08.2015
WAITRESS
KEMPINSKI HOTEL ULAANBAATAR, KHAN PALACE*****
06.2009 - 07.2010
Internship, Kempinski Hotel Khan Palace
06-2009
Interpreter- Guide, New Juulchin Tours LLC
04-2009
Bachelor of Arts - Tourism Management
University of The Humanities
04.2001 -
High School Diploma -
High School No. 58
04.2001 -
Operations Manager
TERELJ HOTEL AND SPA***** Member Of The Small Luxury Hotels Of The World
5 2022 - Current
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