Qiong Liu
Minneapolis
Summary
Seasoned Tour Guide with a robust background in delivering informative, engaging tours to diverse groups. Skilled at fostering memorable experiences through deep knowledge of local history and landmarks. Strengths include strong communication skills, adaptability to varied group sizes and interests, and ability to handle unexpected situations calmly and effectively. Previous roles have demonstrated significant increase in visitor satisfaction scores and repeat clientele.
Looking for and challenging some different types of part time jobs, hoping to challenge a brand new self in different fields.
Overview
6
6
years of professional experience
Work History
Tour Guide
Hu Feng
Houston
07.2010 - 03.2016
- Developed and maintained an extensive knowledge of local history and culture.
- Assisted with logistics and scheduling to optimize daily tour operations.
- Trained new guides on tour protocols and customer service best practices.
- Coordinated transportation arrangements for groups traveling between locations.
- Fostered customer relationships through effective communication and interaction skills.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Educated and shared natural, geological and cultural history through story-telling.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
Court Interpreter
Fengxiao
Houston
05.2014 - 07.2015
- Maintained confidentiality while handling sensitive legal information and discussions.
- Adapted quickly to different courtroom settings and diverse participant needs.
- Provided simultaneous interpretation services in criminal, civil, and family law cases.
- Translated documents such as legal forms, pleadings, motions, orders, judgments and other related documents.
Barbershop Assistant
Jessica wong
Houston
02.2013 - 09.2013
- Provided support in scheduling appointments and managing client records.
- Worked collaboratively with barbers to provide exceptional service experience for all customers.
- Operated cash register accurately to process payments from customers; issued receipts accordingly.
- Supported barber staff in providing excellent customer service; answered phones to schedule appointments.
- Maintained good relationships with existing customers through friendly conversations during visits.
- Sanitized equipment and parts and maintained work areas in neat fashion.
Education
Bachelor of Arts - English
DaLian University
China07-2013
Skills
- Customer engagement
- Social perceptiveness
- Group management
- Revenue generation
- Cash handling
- Event planning
- Tourism development
- Creative solutions
- Proficient in mandarin and English
- Transportation coordination
- Public speaking
- Licensed driver in Minnesota
- Training and mentoring
Languages
Chinese (Mandarin)
Full Professional
English
Professional
Timeline
Court Interpreter
Fengxiao
05.2014 - 07.2015
Barbershop Assistant
Jessica wong
02.2013 - 09.2013
Tour Guide
Hu Feng
07.2010 - 03.2016
Bachelor of Arts - English
DaLian University