Qiosa Bolton
Saint Paul,Minnesota
Summary
I have over 5 years of diverse experience, including custodial tasks, sales, security, and customer service in high-demand environments. Demonstrates proficiency in heavy lifting, rapid concept learning, and advanced communication, ensuring high standards of cleanliness and customer satisfaction. With a track record of boosting sales and efficiently handling customer inquiries; I’m prepared to apply my skills, aiming to enhance operational efficiency and customer experience.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Sales Representative
Alclear
Bloomington
01.2023 - 06.2024
- Identifying members using a biometric system.
- Checking and scanning boarding passes.
- Walking the member down to TSA once they have been identified.
- Using advanced customer service skills, to ensure a great experience.
- Boosted Clear membership sales through dynamic engagement and persuasive communication.
- Ensured security and efficiency by meticulously verifying biometric data and boarding passes.
Custodial
Saint Paul Public Schools
10.2023 - 12.2023
- Managed comprehensive custodial tasks in a timely and efficient manner
- Safely utilized chemical solutions for optimal cleanliness and sanitation
- Proactively addressed seasonal maintenance needs such as snow shoveling
- Maintained high standards of cleanliness in classrooms and bathrooms
- Demonstrated adaptability by fulfilling diverse daily tasks as requested
- Optimized cleaning processes, achieving faster turnaround and higher space utilization.
- Maintained a 100% safety record while handling cleaning chemicals and equipment.
Call Center Representative
Spectrum
04.2022 - 10.2023
- Sending emails/ experience with Microsoft.
- Transferring customer phone calls that have specific inquiries.
- Working in a timely manner; Using automatic call systems.
- Working from a laptop/desktop.
- Sending new products out to customers.
- Setting appointments for installation.
- Checking a customer's billing history, upon their request.
- Efficiently managed customer inquiries, boosting resolution rate by effectively troubleshooting and scheduling.
- Maintained high accuracy in customer billing history checks and product dispatch, enhancing satisfaction.
- Implemented strategies for quicker issue identification, reducing call transfer times and improving service.
Crew Member
Jimmy John’s
Maple Grove
09.2019 - 03.2021
- Efficiently managed cash and order accuracy, enhancing customer satisfaction at Jimmy John's.
- Maintained hygiene and stock levels, ensuring a clean and well-organized work environment.
- Played a key role in a team, contributing to the seamless operation of the diner through multitasking.
Security
Catholic Charities
Saint Paul
01.2016 - 09.2019
- Ensured safety and security of premises, proactively preventing illicit activities
- Provided immediate assistance to individuals in crisis, mitigating potential harm
- Effectively interacted with diverse individuals, fostering an inclusive environment
- Managed situations involving mental health crises, demonstrating empathy and patience
- Contributed to reducing homelessness by connecting individuals with appropriate resources
- Played a key role in reducing incidents by 30% through proactive surveillance and intervention.
Education
High School Diploma -
Saint Paul College Gateway Program
Medical Administration
Ultimate Medical Academy
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales presentations
- Sales closing
- Complex Problem-solving
- Product and service sales
- Customer needs assessment
- Strategic planning
- Cold calling
- Team leadership
Timeline
Custodial
Saint Paul Public Schools
10.2023 - 12.2023
Sales Representative
Alclear
01.2023 - 06.2024
Call Center Representative
Spectrum
04.2022 - 10.2023
Crew Member
Jimmy John’s
09.2019 - 03.2021
Security
Catholic Charities
01.2016 - 09.2019
Medical Administration
Ultimate Medical Academy
High School Diploma -
Saint Paul College Gateway Program