Quintin Forbes

• Presented professional image consistent with company's brand values.
• Operated forklifts, pallet jacks and other warehouse equipment to move product quickly and safely.
• Worked effectively with the internal shipping team to package, ship, and process orders.
• Rejected damaged items, recorded shortages with shippers to resolve issues.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Evaluated outgoing shipments for quality issues and processed unacceptable materials for return.
• Placed incoming inventory in storage locations with accuracy and easy retrieval before 3:00PM each day.
• Moved shipment materials to and from designated areas using lift and hand trucks.

• Built Anti-Fatigue Samples and prepared them for shipping team.
• Sorted and received inventory into the system.
• Presented a professional image while working with Acromat.
• Attended training meetings.
• Attended company conferences to stay up-to-date with weekly company targets.

• Coordinated executive schedules, with efficient time management and prioritization of tasks in microsoft.
• Streamlined communication between sales and operations, enhancing collaboration.
• Managed travel arrangements, emails, sending emails on behalf of executives with efficiency and quality.
• Developed and maintained filing systems and processes within Surefitters.

• Managed client accounts, ensuring timely resolution of inquiries and issues.
• Met with clients, performing weekly project updates with efficiency.
• Assisted Outbound Sales team members with quotes, presentations, and provided weekly updates on customer projects in detail.
• Answered customer questions, complaints, quote inquiry's over the phone.
• Attended weekly sales team meetings with accurate updated KPI's and metrics (Managing the quoting cue to 20 or less items a day).

• Oversaw daily pre-build orders.
• Trained team members on pre-build requirements and assisted in streamlining the pre-building teams efficiency.
• Learned and studied company product and assisted in monthly inventory audits.

Parts & Service Role:

• Outbound cold calling, reaching out to potential customers.
• Hitting weekly KPI's and metrics 20+ cold calls a day.
• Maintained current customer relationships, presenting company values.
• Provided and created customer quote request and entered customer parts/service orders when placed.
• Collaborated with operations team to execute scheduling dates for service orders to ensure a seamless transaction with customers.
• Provided product knowledge and technical service advice over the phone assisting clients, ensuring informed purchasing decisions.

Vehicle Coordinator Role:

• Received and Released customer vehicles, performing detailed inspections and issued customer sign off's.
• Conducted quarterly vehicle audits ensuring inventory accuracy.
• Created vehicle incoming and outgoing reports for the internal account management team.
• Assisted and helped with updating customer facing reports with accurate vehicle arrival dates.
• Managed the company's vehicle "Bailment Pool" smart sheet to ensure accurate data reporting.
• Addressed missing vehicle escalations within the internal team.