Summary
Overview
Work History
Education
Skills
Core Skills
Timeline
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Rachel White

Roseville

Summary

Strategic and client-focused professional with 10+ years of experience in operations, sales support, and cross-functional team leadership within the telecommunications industry. Known for optimizing workflows, enhancing customer experience, and mentoring high-performing teams. Skilled in CRM systems, data analytics, and account management, with a strong ability to drive results in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Engagement Specialist

Product Connections
Minneapolis
01.2025 - Current
  • Sample products on behalf of Lunds & Byerlys

Career Transition
11.2024 - Current
  • Transitioned from AT&T following the elimination of the sales & solutions specialist department.
  • Used the interim to explore new opportunities and stay current on CRM tools and customer service strategies

Sales & Solutions Specialist

AT&T Connected Solutions
Minneapolis
12.2021 - 12.2024
  • Streamlined sales workflows to improve team focus on high-impact priorities.
  • Delivered tailored technical support to improve customer satisfaction and retention.
  • Mentored junior staff, fostering a culture of continuous learning and operational excellence.
  • Strengthened cross-department communication, accelerating project delivery timelines.
  • Managed a portfolio of client accounts, ensuring timely service delivery and strong relationships.

Deal Operations Lead

AT&T Mobility
Minneapolis
09.2012 - 12.2021
  • Processed 500+ monthly purchase orders, achieving 100% data accuracy and streamlining billing.
  • Led a team of 20 at the Mobility Express Center, improving customer engagement by 36%.
  • Coordinated cross-functional collaboration to align project timelines and increase productivity by 27%.
  • Reviewed Scope of Work agreements, reducing project delays and cost overruns by 20%.
  • Enhanced vendor communication, resulting in a 32% improvement in on-time deliveries.
  • Delivered ongoing training and optimized resource allocation to achieve production goals.

Receivables Management Specialist

AT&T Mobility
Minneapolis
07.2002 - 12.2012
  • Maintained accurate records of collections activities, ensuring compliance with policies.
  • Reconciled accounts during month-end close, consistently meeting tight deadlines.
  • Collaborated with cross-functional teams to improve receivables management efficiency.

Various Roles: Scanning Coordinator, Deli Assistant, Cashier, Service Desk Supervisor, Front End Manager’s Assistant

Rainbow Foods
Roseville
03.1995 - 08.2003
  • Supported front-end operations and customer service in various leadership roles.

Education

Business Administration

Century College
White Bear Lake, MN
01.1999

Business Administration

Concordia College
St. Paul, MN
01.1998

Skills

  • Salesforce
  • Microsoft Dynamics
  • Excel
  • Data Analysis
  • Workflow Optimization
  • Purchase Order Management
  • Relationship Building
  • Client Account Management
  • Cross-Functional Collaboration
  • Leadership
  • Mentoring
  • Time Management
  • Problem Solving

Core Skills

Salesforce, Microsoft Dynamics, Excel (Pivot Tables, VLOOKUP), Data Analysis, Workflow Optimization, Purchase Order Management, Relationship Building, Client Account Management, Cross-Functional Collaboration, Leadership, Mentoring, Time Management, Problem Solving

Timeline

Engagement Specialist

Product Connections
01.2025 - Current

Career Transition
11.2024 - Current

Sales & Solutions Specialist

AT&T Connected Solutions
12.2021 - 12.2024

Deal Operations Lead

AT&T Mobility
09.2012 - 12.2021

Receivables Management Specialist

AT&T Mobility
07.2002 - 12.2012

Various Roles: Scanning Coordinator, Deli Assistant, Cashier, Service Desk Supervisor, Front End Manager’s Assistant

Rainbow Foods
03.1995 - 08.2003

Business Administration

Century College

Business Administration

Concordia College

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