Rachael Carlson
Anoka
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Overview
11
11
years of professional experience
Work History
Key Holder
North Bound Liquor
Cambridge
06.2021 - Current
- Managed daily store operations and ensured smooth customer service.
- Supervised team members and delegated tasks effectively.
- Conducted regular inventory checks and maintained stock levels.
- Disabled security systems to ensure safety during opening hours., unlocked building, and prepared store for daily operations.
Bartender
Sunrise on Englund Shores
Cambridge
04.2020 - 05.2021
- Mixed, garnished, and served alcoholic and non-alcoholic drinks based on recipes and customer preferences, enhancing guest satisfaction. Guiding guests through the menu, making recommendations, and upselling premium spirits or featured cocktails. Prioritizing and fulfilling drink orders both for guests sitting at the bar and for servers delivering to the dining room. Welcomed patrons, listened to preferences, and created an engaging atmosphere to foster a memorable experience. Handled guest complaints and concerns promptly and professionally, ensuring a positive resolution and maintaining customer loyalty.
- Created unique cocktails using fresh ingredients and innovative recipes. using fresh ingredients and unique recipes.
- Delivered outstanding customer service in a high-volume setting. in a fast-paced environment.
- Upheld cleanliness standards in the bar area to promote a welcoming environment. and organization of the bar area and equipment.
Server/Bartender
The Dugout Bar and Grill
Bethel
05.2015 - 05.2021
- Mixed, garnished, and served alcoholic and non-alcoholic drinks according to recipes and customer preferences, enhancing guest experience. Guiding guests through the menu, making recommendations, and upselling premium spirits or featured cocktails. Prioritized and fulfilled drink orders for guests at the bar and servers in the dining room, ensuring timely service and satisfaction. Welcomed patrons, listened to preferences, and created an engaging atmosphere, contributing to a positive dining experience. Handling guest complaints or concerns promptly, politely and professionally.
- Ensured precise documentation of customer food and drink requests to facilitate accurate service. and ensured accuracy of food and drink requests.
- Took customer orders and ensured accuracy of food and drink requests.
- Coordinated table assignments with staff to ensure efficient guest seating and service. and coordinated with kitchen staff for timely service.
Education
Diploma -
St. Francis High School
St. Francis, MNGenerals -
North Hennepin Community College
Brooklyn Park, MNSkills
- Store operations
- Inventory management
- Merchandise presentation
- Sales forecasting
- Cash handling
- Sales performance
- Team supervision
- Customer service
Timeline
Key Holder
North Bound Liquor
06.2021 - Current
Bartender
Sunrise on Englund Shores
04.2020 - 05.2021
Server/Bartender
The Dugout Bar and Grill
05.2015 - 05.2021
Diploma -
St. Francis High School
Generals -
North Hennepin Community College