Rachel Bermel

ADP

04.2008 - Current

Served as a key liaison between customers and internal teams, facilitating clear communication for successful problem solving.
Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Provided ongoing support to Upmarket Account Managers.
Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Improved abilities and product knowledge on a continuous basis to provide optimal service and to achieve personal goals.
Promoted superior experience by addressing client concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Facilitated and actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
Maintained detailed records of customer interactions and resolutions, utilizing data to identify trends and areas for improvement in the support process.
Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Summary