Rachel Boatman
Hastings
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
19
19
years of professional experience
Work History
Assistant Administrative Secretary
Hastings Middle School
Hastings
11.2024 - Current
- Answered phones and directed calls to appropriate parties, addressing parent inquiries effectively.
- Checked in visitors upon entry and guided them to designated areas.
- Supported students in resolving inquiries and issues..
- Scheduled meetings for administrative staff as required.
Server
Lock & Dam Eatery
Hastings
09.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Customer Service Representative
Tennis Sanitation
St. Paul Park
04.2023 - 06.2023
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educate customers on special pricing opportunities and company offerings.
- Inform customers about billing procedures, processed payments and provided payment option setup assistance.
- Make outbound calls to obtain account information.
Server
Lock & Dam Eatery
Hastings
09.2021 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Table Games Dealer
Treasure Island Resort & Casino
Welch
07.2013 - 04.2018
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Pit Supervisor
Treasure Island Resort & Casino
Welch
07.2006 - 10.2011
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Observed gamblers to identify marking, switching and counting cards.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Evaluated workers' performance to write performance reviews.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Education
High School Diploma -
South St. Paul High School
South St. Paul, MN06.2003
Skills
- Relationship management
- Attention to detail
- Multitasking and time management
- Professionalism and courtesy
- Creative problem-solving
- Verbal and written communication
- Calmness under pressure
- Office equipment proficiency
- Inbound and outbound calling
- Meeting scheduling
References
References available upon request.
Timeline
Assistant Administrative Secretary
Hastings Middle School
11.2024 - Current
Server
Lock & Dam Eatery
09.2023 - Current
Customer Service Representative
Tennis Sanitation
04.2023 - 06.2023
Server
Lock & Dam Eatery
09.2021 - 10.2022
Table Games Dealer
Treasure Island Resort & Casino
07.2013 - 04.2018
Assistant Pit Supervisor
Treasure Island Resort & Casino
07.2006 - 10.2011
High School Diploma -
South St. Paul High School