Rachel Boyd
Welch
Summary
Dynamic and customer-focused Budtender with past experience at Island Pezi, excelling in cannabis product knowledge and customer service. Proven ability to build loyalty through personalized recommendations and effective communication. Skilled in cash handling and maintaining a clean, organized environment, driving repeat business and enhancing overall customer satisfaction.
Proficient Budtender delivers accurate information on strains, effects, and uses to recreational and medicinal customers.
Overview
13
13
years of professional experience
Work History
Budtender
Island Pezi
05.2024 - 07.2025
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping
Convenience Store Clerk
Prairie Island Indian Community
06.2015 - 01.2025
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and Type products.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Managed cash transactions efficiently.
Night Shift Supervisor
Prairie Island Indian Community
09.2017 - 01.2018
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
Bartender
Tipsy Turtle
05.2016 - 08.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Professional Pet Stylist
Petsmart
08.2015 - 02.2016
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the visit and services
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
Retail Worker
Target
10.2012 - 02.2013
Education
Other - General Studies
Century College
White Bear Lake, MNAssociate Of Arts - Health And Physical Fitness
Dakota County Technical College
Rosemount, MNSkills
- Supporting medical patients
- Patience and empathy
- Customer education
- Product knowledge expertise
- Discussing cannabis
- Cleanliness and hygiene
- Sales proficiency
- Maintaining confidentiality
- Cannabis strain identification
- Edibles upselling
- Dispensary security
- Cash handling experience
- THC & CBD products
- Customer service
- Attention to detail
- Team leadership
- Building customer loyalty
- Goal driven
Timeline
Budtender
Island Pezi
05.2024 - 07.2025
Night Shift Supervisor
Prairie Island Indian Community
09.2017 - 01.2018
Bartender
Tipsy Turtle
05.2016 - 08.2016
Professional Pet Stylist
Petsmart
08.2015 - 02.2016
Convenience Store Clerk
Prairie Island Indian Community
06.2015 - 01.2025
Retail Worker
Target
10.2012 - 02.2013
Other - General Studies
Century College
Associate Of Arts - Health And Physical Fitness
Dakota County Technical College
Similar Profiles
Ryleigh DeverRyleigh Dever
Veterinary Technician at Island to Island Veterinary ClinicVeterinary Technician at Island to Island Veterinary Clinic
Arthur ThomasArthur Thomas
F&B Operations Manager at Hulhule Island Hotel & Madifushi Private IslandF&B Operations Manager at Hulhule Island Hotel & Madifushi Private Island
Leah PavonLeah Pavon
Financial Customer Service Representative at North Island Credit IslandFinancial Customer Service Representative at North Island Credit Island
Josephine HildrethJosephine Hildreth
Body Piercer at S.W.A.T. Salon With A TwistBody Piercer at S.W.A.T. Salon With A Twist
Tristan DavisTristan Davis
Ranch Manager at JP CattleRanch Manager at JP Cattle