Rachel Carlson-Williams
Maplewood
Summary
Acquire a position to further enhance my communication skills while also utilizing opportunities to grow and expand with in the company . ACCOMPLISHMENTS Negotiated with vendors for my business pop up shops. Recognized as an Employee for my time management, outstanding performance and team contributions. Created high effective pop up shops that significantly impacted and improved businesses. Consistently maintained high customer satisfaction ratings. Problem Resolution Team Leadership Planning & Organizing Verbal and Written Communication Team Management Time Management Basic Math Business Development Security .
Overview
8
8
years of professional experience
Work History
Security Supervisor
Allied Target Field
06.2023 - Current
- Assure security professionals receive appropriate training ( coaching, counseling, discipline , performance evaluations and recognition).
- Report and review incident reports prior to submitting to management ( emergencies/ non-emergencies).
- Daily equipment check, ( supplies, keys, vehicles, radios and body cam maintenance).
- Ensure employees are up to date on trainings and yearly/monthly changed policies.
- Updating the weekly schedule and filling in open shifts.
- Maintaining a safe and secure facility during games, events and off season.
- Pre and post game sweeps, assuring there are no threats to the facility, fans, employees and players.
- Enforced Allied/ Target field policy handbook.
- Assist in the coordination and/or conduct site-specific OJT, client, specific training and annual refresher training .
- Reports to work on time and completes shift assignments.
- Neat and clean professional appearance in accordance with Allied and Target Field policy.
SECURITY SUPERVISOR
GardaWorld Federal Services
02.2019 - 05.2023
- Maintain the safety and security on Uline campus
- Reporting damages, trespassing and field reports every 30 to 45 mins
- Customer Service
- Monthly field and employee reports.
COLLECTOR SPECIALIST
Brinks
10.2017 - 02.2018
- Drive (DOT) armored truck responsibly and safely to each customer to pick up and drop off large amounts of currency
- Visually and physically guard my partner and truck
- Vault work/ large money management
- Pre/post trip check on the truck for every route, Communicate and connect on a personal level while maintaining a business relationship, Navigate through multiple systems to assist guests and resolve issues
- Consult about finances to find a workable solution for both parties Maintain goals and metrics and adhere to times and schedules
COLLECTOR 2 REPRESENTATIVE
Wells Fargo Home Mortgage
01.2016 - 08.2017
- Help cure higher risk accounts from foreclosure status
- Provide excellent customer service by actively listening
- Offer various assistance options through different programs
- Provide and preform consistent and accurate information thoroughly
COLLECTOR REPRESENTATIVE
Wells Fargo Home Mortgage
01.2015
- Commit to perform outstanding customer service effectively in a fast pace call center
- GUARD
- Reliable & Trustworthy Teamwork and Collaboration
- Addressed and resolved customer complaints with empathy and urgency
- Adhere to best assist the customer
- Multitask and navigate through varies systems while speaking with customers
Education
Associate's Degree - Business Management, Economics Mathematics
Minneapolis Community and Technical College
Minneapolis, MNSkills
- Critical ThinkingSupervision &
- Leadership
- People SkillsOrganizational Skills
- Friendly, Positive
- Attitude Relationship Building
- Good Work EthicFirst Aid/CPR
- Training & DevelopmentStaff
- Development
- Customer Service Performance
- Evaluations
- Team Building Budget
- Management
Affiliations
Member, Alumni Association Member, Small Business Association (2008-
present)RC
PROFESSIONAL
SUMMARY
Timeline
Security Supervisor
Allied Target Field
06.2023 - Current
SECURITY SUPERVISOR
GardaWorld Federal Services
02.2019 - 05.2023
COLLECTOR SPECIALIST
Brinks
10.2017 - 02.2018
COLLECTOR 2 REPRESENTATIVE
Wells Fargo Home Mortgage
01.2016 - 08.2017
COLLECTOR REPRESENTATIVE
Wells Fargo Home Mortgage
01.2015
Associate's Degree - Business Management, Economics Mathematics
Minneapolis Community and Technical College
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