Rachel Datt
Minneapolis
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Element Hotel
Minneapolis
04.2024 - Current
- Greeted guests warmly and provided assistance with check-in and check-out processes.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Coordinated reservations and maintained accurate booking records for hotel rooms.
- Maintained lobby cleanliness and organized front desk materials for accessibility.
- Provided local information and recommendations to enhance guest experiences at the hotel.
Dental Front Office Coordinator
Kinder Krowns Pediatrics
Minneapolis
03.2025 - 08.2025
- Managed patient scheduling for routine and emergency dental appointments.
- Assisted patients with insurance verification and payment processing.
- Maintained accurate patient records in electronic health systems.
- Organized office supplies and maintained a clean front office environment.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Performed data entry duties accurately and efficiently.
Patient Care Coordinator
Miracle Ear
Minneapolis
01.2022 - 08.2024
- Coordinated patient appointments and managed scheduling for audiology services.
- Assisted patients in understanding hearing aid options and provided product guidance.
- Monitored patient records and ensured compliance with privacy regulations.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
PCA
Owow Pca agency
Minneapolis
05.2018 - 08.2020
- Assisted clients with daily living activities and personal care tasks.
- Administered medications as prescribed by healthcare professionals.
- Monitored client health and reported changes to supervisors.
- Developed and maintained positive relationships with clients and families.
- Coordinated transportation for clients to medical appointments or activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Assistant Manager of Sales
Forever 21
Roseville
01.2017 - 08.2018
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored junior sales staff to improve team performance and collaboration.
- Conducted regular training sessions on product knowledge for the sales team.
- Managed daily operations of the sales department including staffing, budgeting, forecasting.
- Created weekly, monthly, and quarterly reports for upper management.
- Resolved escalated customer issues quickly and efficiently.
- Scheduled training sessions for staff members on product knowledge, customer service techniques, and industry trends.
- Implemented effective systems for tracking leads through the entire sales cycle.
- Taught new associates sales tactics and performance improvement techniques.
Dietary Aide
Unity Hospital
Minneapolis
03.2015 - 08.2016
- Prepared and served meals to patients following dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutrition staff to ensure accurate food service delivery.
- Supported inventory management by restocking supplies as needed.
- Communicated patient dietary restrictions to kitchen staff effectively.
- Maintained sanitation of work areas in accordance with health regulations.
- Set up trays and food service carts to deliver food to residents.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2017
Skills
- Guest relations
- Insurance verification
- Electronic health records
- Customer service
- Office administration
- Data entry accuracy
- Team collaboration
- Time management
- Attention to detail
- Communication skills
- Problem solving
- Training and mentoring
Timeline
Dental Front Office Coordinator
Kinder Krowns Pediatrics
03.2025 - 08.2025
Front Desk Receptionist
Element Hotel
04.2024 - Current
Patient Care Coordinator
Miracle Ear
01.2022 - 08.2024
PCA
Owow Pca agency
05.2018 - 08.2020
Assistant Manager of Sales
Forever 21
01.2017 - 08.2018
Dietary Aide
Unity Hospital
03.2015 - 08.2016
High School Diploma -
Coon Rapids High School