Rachel Eastin
Sartell,MN
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
10
10
years of professional experience
Work History
Employee Development Assistant Manager
Preferred Credit Inc.
09.2024 - 11.2024
- Handled incoming and outgoing phone communications
- Attended department trainings and meetings
Records Technician
City of Waite Park Police Department
05.2022 - 09.2024
- Scanned paper documents into the computer and assigned identification numbers to simplify the tracking process
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
- Engaged in daily communications with internal partners and identify document-related issues that require interdepartmental cooperation
- Contacted document requesters and obtained additional information required to process document requests
- Assisted with typing, data entry and answering incoming calls as required
- Followed confidential regulations to maintain privacy
- Participated in training and other learning opportunities to expand knowledge of company and position
- Distributed mail, interoffice correspondence, and faxes to correct personnel
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers
- Prepared files for transfer to other units or for retirement by scanning and labeling files in electronic storage database
- Reviewed documentation of police contacts for accuracy and errors and completed corrections
- Communicated effectively with management in the needs of the department and data entry that needed to be completed
- Reviewed photographs, audio files and videos for appropriate labeling in evidence database
- Reviewed video files for statements and process statements or data requests
- Assisted with reviewing the status of parking tickets and sending proper notifications of payment
- Gathered all violations for alarms and sent proper notifications for payment to the organizations
- Collected Accident data weekly to be sent to the proper department for review
- Communicated with law enforcement officials and federal employees for accuracy of records sent and received
- Communicated with clients that entered the law enforcement building to discuss needs and assisted with resolving problems
- Reviewed files for accuracy and attached appropriate dispositions
Executive Administrative Assistant
JD HomeHealthcare
03.2022 - 05.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Organized and updated schedules for executives
- Used software to coordinate meetings, appointments, and tasks for senior executives
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Uploaded paper files to online storage database for convenient accessibility for all employees
Account Representative
Meduit
08.2021 - 03.2022
- Assisted patients with understanding their bill from the clinic
- Contacted insurance companies to verify eligibility
- Attempted patient outreach efforts to gather insurance information for billing purposes
- Billed insurance companies for services provided by clinics and doctors through the client system, EPIC
- Assisted other representatives on the team with questions
- Increased customer satisfaction ratings through initiative-taking and actionable resolutions to questions, concerns, or challenges
- Processed client payments and updated accounts
- Analyzed accounts for delinquencies and other ongoing issues
Project Supervisor
Meduit
04.2016 - 08.2021
- Assisted with conducting training at other business locations about health insurance companies
- Communicated daily with clients on the best way to increase productivity and quality measures
- Assisted with reporting to clients for in classroom training hours and on the job training
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Consistently updated policies and procedures for the scheduling department as well as the insurance and benefit information
- Set up calibration sessions with agents to clarify questions and review calls
- Attended meetings to focus on improving agent’s and patients' experience
- Scheduled employee’s hours as needed to meet client expectations
- Closely collaborated with project members to identify and quickly address problems
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Trained employees in procedures and protocols as directed by company policies for assisting their specified clientele
- Monitored timelines and flagged potential issues to be addressed
- Communicated deadline updates, outlined action items, and offered targeted solutions to team members
- Delivered completed projects on time by prioritizing multiple tasks
- Supervised work of over thirty team members, offering constructive feedback regarding work performance
- Managed schedules, and accepted time off requests
- Managed customer complaints, resolved issues and adjusted policies to meet changing needs
- Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
- Worked with the management team to implement proper division of responsibilities
- Set overall vision and provided team leadership
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Identified individual employee's unique work styles and adapted management methods
- Interviewed potential new employees
- Introduced team contests and goals to enhance productivity and improve employee morale
- Performed annual evaluations and reviews for over 30 team members
- Streamlined operations of multiple lines of business
Team Lead
Meduit
06.2015 - 04.2016
- Assisted Floor Managers with daily tasks and meeting deadlines
- Monitored online agents to improve quality on calls
- Flexible when coverage was needed to maintain the correct number of staff to manage incoming calls
- Worked at different stations to provide optimal coverage and meet production goals
- Assisted with reporting of statistical data and quality measures using Microsoft Applications
- Assisted agents with finding answers in campaign resources outlined by the healthcare clients’ online resources
- Coached team members in techniques necessary to complete job tasks as efficiently as possible
- Trained new team members by relaying information on company procedures and safety requirements
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Managed schedules, accepted time off requests and found coverage when needed to meet business needs
Courtesy Caller
Meduit
01.2015 - 06.2015
- Made outbound calls to members
- Maintained excellent productivity and quality on all campaigns
- Attended training to stay up to date with new policies and procedures
- Answered inbound customer service calls to assist with questions, concerns, or problems
- Escalated complex matters to management to request information or appropriate action to resolve
- Leveraged scripts and other resources to answer questions and direct callers to appropriate resources
Education
Associates of Arts Degree -
Saint Cloud Technical And Community College
St. Cloud, MN01.2012
Skills
- Data entry
- Time Management
- Office Administration
- Problem Solving
- Process Improvement
- Staff Training and Development
- Complex Problem Resolution
- Coaching and Mentoring
- Relationship Management
- Strategic Thinking
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Timeline
Employee Development Assistant Manager
Preferred Credit Inc.
09.2024 - 11.2024
Records Technician
City of Waite Park Police Department
05.2022 - 09.2024
Executive Administrative Assistant
JD HomeHealthcare
03.2022 - 05.2022
Account Representative
Meduit
08.2021 - 03.2022
Project Supervisor
Meduit
04.2016 - 08.2021
Team Lead
Meduit
06.2015 - 04.2016
Courtesy Caller
Meduit
01.2015 - 06.2015
Associates of Arts Degree -
Saint Cloud Technical And Community College
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