Rachel Hughes
St. Paul
Summary
To obtain a position with longevity and opportunity for advancement that allows me to utilize my strong interpersonal problem solving and effective communication skills. I strive to lead with equity, empathy, and kindness so that each team member feels valued, heard, and appreciated.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Pinta Acoustic
Minneapolis, MN
11.2025 - Current
- Act as primary day-to-day contact and mentor for customer service team members.
- Lead departmental growth, monitor workloads across teams and divisions, coordinate priorities, and ensure performance targets and service standards are met.
- Partner with sales, production, logistics, and finance to align customer expectations with operational capabilities and timelines.
- Supervise customer service team, ensuring adherence to quality standards and operational procedures.
- Develop training programs to enhance staff performance and improve customer interactions.
- Implement process improvements that increased efficiency in handling customer inquiries and complaints.
Bridal Stylist
Luxe Bridal
Eagan, MN
09.2022 - Current
- Styled bridal gowns to enhance client confidence and satisfaction during fittings.
- Collaborated with brides to curate personalized bridal looks reflecting individual styles and preferences.
- Managed alterations process, ensuring perfect fit and attention to detail for each gown.
Customer Service Representative
Pinta Acoustic
Minneapolis, MN
11.2021 - 11.2025
- Facilitated and strengthened rapport between inside team, outside sales reps, and direct customers through honest and frequent communication.
- Entered orders and communicated with clients.
- Processed invoices and provided freight estimates daily.
- Fielded inventory requests, order status checks daily, and assisted with occasional returns and efficient resolution of quality complaints
- Tracked profit & loss in regards to freight charges in our department.
- Managed order processing using CRM software, ensuring accurate and timely fulfillment.
- Provided product information and troubleshooting support to customers, improving retention rates.
Customer Service Manager
St. Paul Lighting dba Holtkoetter
South St Paul, MN
11.2016 - 10.2021
- Managed a small customer service team and coordinated with outside sales representatives. Ensured team members had the necessary tools for success.
- Led customer service team to enhance response times and improve overall satisfaction ratings.
- Developed training programs to elevate team capabilities and reduce knowledge gaps in service delivery.
- Implemented new CRM systems to streamline customer interactions and track feedback effectively.
Customer Service Representative
St. Paul Lighting dba Holtkoetter
South St Paul, MN
11.2016 - 03.2018
- Created and strengthened rapport between inside team, sales reps, and customers through honest and frequent communication.
- Handled order entry, client communication, and conflict resolution to ensure customer satisfaction.
- Managed inventory requests and conducted order status checks to maintain service continuity.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed order processing and tracking, maintaining accurate records in company systems.
- Trained new staff on customer service protocols and software usage for seamless integration.
Client-Patient Care Advocate
Pet Crossing Animal Hospital & Dental Clinic
Bloomington, MN
03.2013 - 11.2016
- Created and maintained strong relationships among doctors, clients, patients, and hospital staff.
- Provided specialized client service with a high emphasis on education and the facilitation of excellent health care standards.
- Assisted with appointments, and staying sharp in technical skills such as phlebotomy, nursing, and patient restraint. (Promoted to this position after two years with the hospital.)
- Educated pet owners on preventive care and treatment options to enhance animal health.
- Coordinated patient intake processes, ensuring accurate documentation and efficient appointment scheduling.
- Managed client communications, addressing concerns and providing updates on patient status promptly.
Front Desk (Host)
Homestead Studio Suites
Eagan, MN
01.2012 - 08.2012
- Provided customer services such as booking and scheduling reservations.
- Managed housekeeping schedule and shuttle driver schedule to provide timely transportation for guests.
- Greeted and assisted guests, ensuring a welcoming atmosphere and exceptional service experience.
- Managed check-in and check-out procedures, streamlining guest flow for improved efficiency.
- Handled reservations and inquiries using property management software, enhancing communication with guests.
Host
Buffalo Wild Wings
Eagan, MN
07.2011 - 01.2012
- Assigned customers to tables based on availability and preferences.
- Managed server sections to optimize service delivery and balance workloads.
- Assisted customers to improve dining experience and satisfaction.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist effectively, optimizing table turnover and guest satisfaction.
- Communicated regularly with kitchen staff to ensure timely food delivery.
Education
High School Diploma -
White Bear Lake Area High School South Campus
White Bear Lake, MNSkills
- Customer service expertise (over the phone and face-to-face)
- Team leadership and coaching
- Creative and calm customer service issues resolution
- Experienced in both Windows and Mac operating systems
- Quality assurance practices
- Technical, over-the-phone support for iOS
Timeline
Customer Service Supervisor
Pinta Acoustic
11.2025 - Current
Bridal Stylist
Luxe Bridal
09.2022 - Current
Customer Service Representative
Pinta Acoustic
11.2021 - 11.2025
Customer Service Manager
St. Paul Lighting dba Holtkoetter
11.2016 - 10.2021
Customer Service Representative
St. Paul Lighting dba Holtkoetter
11.2016 - 03.2018
Client-Patient Care Advocate
Pet Crossing Animal Hospital & Dental Clinic
03.2013 - 11.2016
Front Desk (Host)
Homestead Studio Suites
01.2012 - 08.2012
Host
Buffalo Wild Wings
07.2011 - 01.2012
High School Diploma -
White Bear Lake Area High School South Campus