Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Lutz

Coon Rapids

Summary

Certified hearing instrument dispenser with extensive experience as a hearing aid technician. Demonstrates professionalism and effective collaboration in all interactions. Adapts quickly to challenges and resolves issues efficiently.

Overview

8
8
years of professional experience

Work History

Certified Hearing Instrument Dispenser

Costco
Coon Rapids
04.2025 - Current
  • Conducts patient assessments to determine hearing instrument needs.
  • Educates clients on hearing instrument use and maintenance.
  • Fits and adjusts hearing instruments for optimal performance.
  • Provides ongoing support and follow-up care for clients post-fitting.
  • Provides counseling and education to patients on the effects of hearing loss, amplification options, and proper care for hearing instruments.
  • Educates patients on how to properly use their new hearing instruments.
  • Programs and fits digital hearing aids to meet individual needs using computer software.
  • Maintains accurate records of all evaluations, fittings, services, and repairs performed.
  • Conducts comprehensive hearing evaluations and assessments to determine patient's level of hearing loss.
  • Repairs minor problems with hearing instruments such as replacing batteries or cleaning devices.

Hearing Aid Technician

Costco
Coon Rapids
08.2018 - 04.2025
  • Provided technical support for hearing aid troubleshooting and maintenance.
  • Educated customers on proper use and care of hearing devices.
  • Maintained detailed records of all patient services performed.
  • Maintained detailed records of customer interactions and service history.
  • Managed inventory of hearing aid supplies and accessories efficiently.
  • Trained new staff on equipment handling and customer service protocols.

Education

High School Diploma -

Annandale High School
Annandale, MN
06-2004

Skills

  • Hearing assessment
  • Hearing instrument fitting
  • Digital hearing aid programming
  • Device maintenance
  • Patient assessment
  • Follow-up care
  • Patient documentation
  • Appointment management
  • Inventory management
  • Workspace organization
  • Employee training
  • Problem solving
  • Attention to detail
  • Effective communication

Timeline

Certified Hearing Instrument Dispenser

Costco
04.2025 - Current

Hearing Aid Technician

Costco
08.2018 - 04.2025

High School Diploma -

Annandale High School
Rachel Lutz