Rachel Nelson
Mahtowa,MN
Summary
Project focused professional with experience managing retail construction projects and coordinating commercial HVAC and plumbing services. Skilled in scheduling, vendor coordination, budget tracking, and communication. Proven ability to keep projects on track, resolve issues efficiently, and maintain strong relationships with contractors and external customers.
Overview
11
11
years of professional experience
Work History
Project Manager- Construction
Maurices
Duluth, MN
05.2022 - 03.2026
- Coordinated construction startup between shopping centers, landlords, contractors, and internal teams, ensuring clear expectations, timelines, and communication from project kickoff
- Bid all projects, assigned projects while following construction process
- Controlled project budgets by negotiating costs , tracking expenses, and ensuring all builds were completed within financial targets without compromising qualified project
- Managed 15 to 20 concurrent projects while meeting deadlines, demonstrating strong time management and organizational skills
- Executed project closeout processes including final payments, lien waivers, and reconciliation of allowances
- Ensured excellent customer service
Service Coordinator
The Jamar Company
Duluth, MN
09.2017 - 05.2022
- Scheduled and coordinated service calls for HVAC and plumbing technicians
- Served as main point of contact for customers, vendors, and field teams
- Managed work orders, service documentation, job tracking, and process weekly payroll
- Partnered with Project Managers & Serviced Manager to ensure projects run smoothly
- Opened up and scheduled Preventative Maintenance contracts in scheduling system
- Prioritized emergency service requests and adjusted schedules as needed
- Assisted with billing and invoicing
- Improved workflow efficiency and response times
Store Facilities Manager
Maurices
Duluth, MN
02.2015 - 01.2017
- Responsible for all store calls, emails and inquiries for on-going store facilities projects in all 1000 locations
- Bid all projects to stay within budget, following maintenance process
- Generated weekly reports for outstanding repairs and made necessary follow up with vendors for completion
- Daily management of incoming ServiceChannel email tickets, vendor communication, approving proposals and authorizing invoices for payment
- Managed certificates of insurance, heating and air, trash and pest control contracts
Education
Bachelor of Science - Business And Office Administration
Concordia College
Moorhead, MN05.1996
Skills
- Proficient in Word, Excel, ServiceChannel, Oracle and Outlook
- Strong verbal and written communication skills for both customer and internal correspondence
- Proven ability to build rapport, resolve issues, and maintain customer satisfaction
- Effective at managing priorities, prioritizing, and maintaining accuracy under pressure
- Quick thinker with the ability to troubleshoot issues and implement practical solutions
Timeline
Project Manager- Construction
Maurices
05.2022 - 03.2026
Service Coordinator
The Jamar Company
09.2017 - 05.2022
Store Facilities Manager
Maurices
02.2015 - 01.2017
Bachelor of Science - Business And Office Administration
Concordia College