Rachel Nurmi
Brooklyn Park
Summary
Dynamic professional with a proven track record in customer service and team leadership at Red's Savoy Pizza. Enhanced customer satisfaction through effective complaint resolution and generated repeat business. Skilled in money handling and decision-making, with a strong focus on accuracy in medical billing from my experience at University of Minnesota Physicians.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Red's Savoy Pizza
09.2020 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Medical Biller
University of Minnesota Physicians
08.2017 - 09.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Enhanced accuracy of insurance claims with meticulous verification and updating of patient records.
Education
Brooklyn Center High School
Brooklyn Center, MN06-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Red's Savoy Pizza
09.2020 - Current
Medical Biller
University of Minnesota Physicians
08.2017 - 09.2020
Brooklyn Center High School
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