Rachel Strange
Isanti
Summary
Detail-oriented professional with a solid administrative background in billing and operations. Proven track record in optimizing processes and enhancing customer satisfaction, alongside strong organizational and leadership skills.
Overview
13
13
years of professional experience
Work History
Business Manager
White Birch Dental
09.2025 - Current
- Financial Management. Processing insurance claims, managing accounts receivable, and tracking the practice's budget and profitability.
- Administrative Operations: Optimizing the scheduling system, managing patient flow, and ensuring high-quality customer service at check-in/check-out.
- Implemented strategies to attract new patients, managed social media presence, and fostered community relationships to support practice growth.
- Developed training programs that improved team skills and service delivery.
- Compliance & Safety: Ensuring the office adheres to HIPAA, OSHA, and other regulatory requirements.
- Ordered dental supplies and managed vendor relationships to maintain stock levels and ensure operational continuity.
Miscellaneous Billings and Operations
Connexus Energy
08.2022 - 08.2025
- Accurately process electric service bills over 8 billing cycles each month
- Completed monthly billing cycles, ensuring quality checks and resolving issues promptly.
- Resolved accounts payable issues, providing timely information to customer service about specific checks.
- Managed accounts payable processes
- Once a week making payments for invoices that are due and any members that Mary sends me that week, checks that need to be resubmitted, etc.
- Work in DocAlpha to import invoices into DocLink. Fix issues that are going on with invoices before they reach DocLink.
- Fixed and updated invoices in DocLink for accuracy and compliance.
- Identified and implemented process improvements, maintaining documentation to enhance productivity and effectiveness.
- Submitted process improvements to streamline efficiencies in billing
Licensed Insurance Representative
Bankers Life
St. Cloud
06.2022 - 08.2022
- Guided clients in selecting appropriate insurance policies based on individual needs.
- Educated customers about policy options and benefits to enhance understanding.
- Facilitated sales of annuities and long-term care products, enabling clients to effectively plan their financial futures.
- Processed applications and managed client accounts efficiently in company systems.
Office Worker
Renstrom Dental
10.2021 - 04.2022
- Processed payments and maintained up-to-date financial records.
- Updated filing system and implemented strategies for quicker file retrieval.
- Answered phone calls and addressed inquiries from customers and coworkers.
- Completed errands to support team operations.
- Scheduled incoming cases
Account Payable and HR Management
Craftmaster's Remodeling
02.2021 - 10.2021
- Recorded unpaid invoices and contacted customers to confirm payment timelines.
- Updated procedures and templates by reviewing documentation and implementing necessary revisions.
- Executed errands to facilitate team operations.
Account Receivable and Finances
First State Tire and Recycling
08.2020 - 02.2021
- Entered unpaid invoices into system and contacted customers to confirm expected payment dates.
- Developed spreadsheets to track financial data accurately and efficiently.
- Responded to inquiries from co-workers and clients regarding financial information and issues.
- Supported audit team by gathering necessary information and data.
- Complete administrative tasks, such as filling out paperwork and filing records.
Accounts Receivable
Contract Hardware
10.2019 - 08.2020
- Posts customer payments by recording cash, checks and credit cards transactions.
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfers to accounts receivable, verifying totals, and preparing reports for management.
- Calculated unpaid invoices to maintain accurate receivables.
- Resolved collections by examining customer payments against plans, payment history, and credit line.
- Aligned AP invoices with previous POs to ensure accuracy in financial records.
Line Lead
Showdown Displays
09.2013 - 04.2019
- Generated reports and trained new recruits on company procedures.
- Reviewed resumes and interviewed candidates to identify suitable hires.
- Implemented a process for hiring temps to create a more stable work environment.
- Conducted performance reviews for employees to assess their progress.
- Helped employees set up their 401K accounts, insurance (both dental and health), benefits and vacation time off.
- Coordinated document distribution through fax, email, and scanning.
- Resolved employee issues related to work and home environments.
Education
Master of Business Administration - Human Resource
University of Phoenix
Phoenix, AZ03-2019
Bachelor of Science - Business Administration - Marketing
Argosy University
Minneapolis, MN11-2013
Skills
- Strategic workforce planning
- Advanced data analysis
- Financial forecasting
- Organizational development
- General office administration
- Customer service
- Cross-functional collaboration
- Staff training
- Problem solving
- Time-management skills
- Highly efficient
- Organized
- Attention to detail
- Self-starter
- Confidentiality
Hobbies and Interests
Volleyball, Camping, Hiking, Reading
Timeline
Business Manager
White Birch Dental
09.2025 - Current
Miscellaneous Billings and Operations
Connexus Energy
08.2022 - 08.2025
Licensed Insurance Representative
Bankers Life
06.2022 - 08.2022
Office Worker
Renstrom Dental
10.2021 - 04.2022
Account Payable and HR Management
Craftmaster's Remodeling
02.2021 - 10.2021
Account Receivable and Finances
First State Tire and Recycling
08.2020 - 02.2021
Accounts Receivable
Contract Hardware
10.2019 - 08.2020
Line Lead
Showdown Displays
09.2013 - 04.2019
Master of Business Administration - Human Resource
University of Phoenix
Bachelor of Science - Business Administration - Marketing
Argosy University