Rachel Townsend
Roseville
Summary
Proactive and goal-oriented professional with a rich background in a non-profit setting. Has excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Training and Operations Associate
YouthWorks
09.2018 - 06.2023
- Wrote and edited training materials such as employee manuals and handbooks and prepared accompanying visual guides with PowerPoint.
- Facilitated training events and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained and updated a training website on Wordpress.
- Facilitated all ordering of supplies and printed materials.
- Worked on a team to write curriculum materials for each new summer theme.
Site Development Associate
YouthWorks
09.2016 - 09.2018
- Coordinated all logistics and volunteer opportunities for a 12 week summer service experience for teenagers in up to 8 communities at a time.
- Utilized software such as Customer Relationship Management (CRM) to organize contacts and create reports.
- Collaborated with local communities and non-profit organizations to discern how best to serve to enhance community engagement with programs.
- Served as summer supervisor of 12-14 employees in various locations to provide support, management and encouragement as they facilitated service opportunities.
Primary Behavior Therapist
Partners In Excellence
09.2015 - 05.2016
- Developed personalized behavior plans for improving client outcomes.
- Enhanced client communication by employing effective listening and rapport-building techniques.
- Implemented behavior interventions, leading to positive behavior changes.
- Improved client progress with consistent monitoring and feedback.
- Increased engagement by using interactive therapy techniques.
- Collaborated with families to ensure ongoing support and reinforcement of strategies.
Education
Bachelor of Arts - Psychology And Sociology
Luther College
Decorah, IA05-2013
Skills
- Verbal and written communication
- Volunteer Management
- Proficient in CRM, Microsoft Office Suite and Google Documents
- Calendar management
- Travel planning
- Database maintenance
Timeline
Training and Operations Associate
YouthWorks
09.2018 - 06.2023
Site Development Associate
YouthWorks
09.2016 - 09.2018
Primary Behavior Therapist
Partners In Excellence
09.2015 - 05.2016
Bachelor of Arts - Psychology And Sociology
Luther College
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