Rachel Trost
Crystal
Summary
Detail-oriented professional specializing in customer service with a focus on enhancing pet experiences. Expertise in building strong relationships with pet owners and improving service quality. Proven track record of increasing customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Professional Dog Bather
PetSmart
Saint Louis Park
11.2025 - Current
- Ensured dog comfort during bathing and drying processes to enhance experience.
- Provided grooming services, including teeth brushing, nail trimming, and ear cleaning.
- Built strong relationships with pet parents to foster trust and encourage repeat business.
- Maintained hygiene standards by cleaning grooming stations and bathing areas regularly.
- Assisted pet owners in scheduling grooming appointments to enhance service efficiency.
- Operated point-of-sale system for efficient customer transaction processing.
- Supported groomers by reducing workload and boosting overall productivity.
Order Fullfilment
Artists To Watch
Saint Louis Park
12.2015 - 07.2025
- Supported customers in placing orders and processing payments via phone, ensuring a smooth purchasing experience.
- Accurately packed and shipped customer orders to ensure timely delivery.
- Addressed and resolved customer issues swiftly, contributing to increased satisfaction levels.
- Coordinated tasks for temporary employees to streamline workflow and maintain operational efficiency.
- Maintained warehouse cleanliness by sweeping and sanitizing surfaces.
Education
18 Month Accounting Internship Program - Accounting
Minneapolis Business College
MNSkills
- Customer issue resolution
- Team collaboration
- Attention to detail
- Workflow coordination
- Hygiene maintenance
- Customer service
- Point-of-sale operation
- Pet relationship management
Accomplishments
- June 2026 associate of the month, PetSmart
Timeline
Professional Dog Bather
PetSmart
11.2025 - Current
Order Fullfilment
Artists To Watch
12.2015 - 07.2025
18 Month Accounting Internship Program - Accounting
Minneapolis Business College