Rachelle Ryssemus
Dilworth
Summary
Dynamic bar and front of house manager with a proven track record at Mills Lounge, excelling in employee development and event coordination. Skilled in maximizing revenue through innovative promotions and fostering a service-oriented team environment, ensuring compliance with health codes and enhancing customer satisfaction.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Manager
Mills Lounge
06.2021 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Front of House Manager
Edgewood Tavern
05.2020 - 06.2021
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Front of House Manager
Big Erv's Bar And Grill
04.2019 - 05.2020
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Supervisor
Hi-Ho Burgers & Brews
06.2016 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Residential House Manager
Luthern Social Services
06.2016 - 03.2017
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw budget to manage expenditures and control costs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Two Year Certification -
Texas Bible Institute
Columbus, TXSkills
- Foodservice management
- Health codes compliance
- Cocktail development
- ServSafe compliance
- Event coordination
- Financial reporting
- Inventory management
- Service oriented
Certification
ServSafe Certified
Timeline
Bar Manager
Mills Lounge
06.2021 - Current
Front of House Manager
Edgewood Tavern
05.2020 - 06.2021
Front of House Manager
Big Erv's Bar And Grill
04.2019 - 05.2020
Supervisor
Hi-Ho Burgers & Brews
06.2016 - 05.2019
Residential House Manager
Luthern Social Services
06.2016 - 03.2017
Two Year Certification -
Texas Bible Institute