RAEANNA JONES
Elk River
Summary
Dynamic professional with extensive experience in customer service and patient care at NSC Super Rink and St. John's Hospital. Demonstrated expertise in conflict resolution and enhancing patient comfort through effective communication and collaboration. Proficient in infection control and multitasking, ensuring safety and satisfaction in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
NSC Super Rink
Blaine
2022.10 - Current
- Delivered exceptional customer service through answering phone calls, assisting guests, and directing individuals in high-traffic facility
- Resolved difficult customer interactions calmly and respectfully while maintaining professional communication with diverse clientele
- Demonstrated multitasking, communication, and customer service skills in a high-pressure environment
- Processed payments and cash transactions accurately using POS systems (Toast tablet/register)
- Assisted with package check-ins and deliveries by tracking, organizing, and documenting incoming items
- Ensured facility safety and cleanliness by performing thorough cleaning tasks and restocking supplies regularly
Patient Care Volunteer – Direct Patient Care Experience
St. John’s Hospital
Maplewood
2025.11 - 2026.04
- Held and comforted infants in the NICU, providing direct emotional and developmental support in a sensitive clinical environment
- Delivered direct patient care by transporting patients via wheelchair, providing water, and serving meal trays to enhance patient comfort
- Responded to call lights in the ED and communicated patient needs promptly to nursing staff to support patient safety and timely care
- Supported nursing staff by cleaning patient rooms post-discharge and restocking essential medical supplies to ensure a safe, efficient environment
- Collaborated in high-acuity, fast-paced hospital settings, demonstrating strong teamwork, effective communication, and a commitment to patient safety
Deckhand (Team Member / Food Service Worker)
Nautical Bowls
Plymouth
2025.06 - 2025.08
- Collaborated with team members to efficiently prepare and serve food in high-volume, fast-paced environment
- Delivered customer service while managing long lines, ensuring efficiency during busy periods
- Processed cash register transactions accurately, ensuring correct order fulfillment for customer satisfaction
- Maintained cleanliness and organization of workstations through sweeping, mopping, and restocking supplies
- Strengthened teamwork, communication, multitasking, and customer service skills in a fast-paced food service setting
Education
Bachelor of Science - Sonography
St. Catherine University
St. Paul, MN2028-05
Skills
- Front desk procedures
- Reception management
- Customer support
- Customer engagement
- Client interaction
- Time management
- Multitasking
- Conflict resolution
- Team collaboration
- Communication skills
- Emergency response
- Family support
Certification
- Certified Nursing Assistant (CNA), Minnesota Registry, 01/10/26, 01/10/28
- Basic Life Support (BLS) Certification, American Heart Association, 01/08/26, 01/08/28
Accomplishments
- Dean’s List, University of St. Thomas, Fall 2023
- Dean’s List, University of St. Thomas, Spring 2024
- Dean’s List, St. Catherine University, Fall 2025
Timeline
Patient Care Volunteer – Direct Patient Care Experience
St. John’s Hospital
2025.11 - 2026.04
Deckhand (Team Member / Food Service Worker)
Nautical Bowls
2025.06 - 2025.08
Front Desk Associate
NSC Super Rink
2022.10 - Current
Bachelor of Science - Sonography
St. Catherine University