RaeAnne Leaf

Work History

Talent Coordinator

Grand Casino Hinckley

08.2023 - Current

Coordinated interview schedules, ensuring a smooth and timely process for both candidates and hiring managers.
Contributed to employer branding initiatives, promoting company culture and values through various channels.
Provided ongoing support to hired candidates during their probationary period, addressing any concerns or issues that arose.
Served as a liaison between candidates and hiring managers throughout the entire recruitment process.
Navigated challenging candidate negotiations while maintaining professionalism and upholding company values.
Prioritized numerous activities by continually updating information, controlling scheduling and corresponding with contacts via phone and email.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Increased guest retention by maintaining a welcoming and organized reception area.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Developed strong working relationships with team members, fostering a positive work environment.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.

Key Account Representative

Plastech Corporation

09.2022 - 05.2023

Developed and maintained solid client relationships by regularly following up on clients.
Served as primary contact and support for maintaining account information and opening and closing accounts.
Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
Screened potential business deals by analyzing market strategy with potential clients and evaluating options for growth.
Produced sales documents, finalized deals and filed records.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Improved customer service wait times to mitigate complaints.

Purchasing Agent

DENNIS KIRK

02.2021 - 09.2022

Interact with suppliers to schedule delivery times and resolve shipping errors
Provide communication between Dennis Kirk and vendors
Create and maintain an organized tracking system
Constant communication and alignment with our in-house departments
Utilize Microsoft Products such as Word, PowerPoint, and Excel
Contacted vendors to determine order status and communicate discrepancies with shipments.

Waitress

FLICKABIRDS

08.2015 - 01.2022

Demonstrated excellent customer service and satisfaction by exceeding guests’ expectations
Quickly adapted to the flexibility and demand of the restaurant industry by picking up extra shifts and tables
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained accuracy while handling payments, giving change and printing receipts for customers.

Utility Worker

WASTE MANAGEMENT

10.2018 - 11.2020

Light office administration assistance
Maintained clean, organized and fully stocked work areas for maximum efficiency.
Deep-cleaned machinery, vehicles and facility areas weekly.
Discarded defective or damaged equipment following procedures.
Washed and polished glass windows and doors to keep entryways clear and professional.
Kept business entrances clean, tidy and professional in appearance.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Checked inventory for required supplies and made lists for needed cleaning products.
Received and stocked incoming merchandise, arranging items in correct locations.

Customer Returns Processor

DENNIS KIRK

01.2017 - 09.2018

Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
Assisted customers with troubleshooting and understanding correct use of products to verify proper product utilization, reducing number of returns processed.
Collaborated with team members in other departments to provide accurate information about product availability and organization.
Inspected returned items to identify damage or defects, documenting information in database.
Triaged products for functionality and assessed visible conditions to determine resale eligibility.

Summary

Overview

Work History

Talent Coordinator

Key Account Representative

Purchasing Agent

Waitress

Utility Worker

Customer Returns Processor

Education

High School Diploma - BRAHAM

Skills

Timeline

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