Ramla Ali
Minneapolis
Summary
Dynamic barista with a proven track record at Caribou Coffee, excelling in espresso machine operation and delivering exceptional customer service. Recognized for enhancing sales through personalized beverage creation and training new team members. Committed to maintaining high standards of cleanliness and performance improvement in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Barista
Bambinis Coffee
04.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Research Assistant
University of Minnesota
06.2023 - 08.2023
- Troubleshot and resolved equipment and process issues.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Participated in research projects by designing and executing experiments.
- Monitored and documented safety standards to verify compliance.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Assisted scientists by collecting and organizing laboratory data.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Barista
Caribou Coffee
04.2022 - 08.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Columbia Heights Highschool
Columbia Heights, MNBachelor of Arts - Psychology
Augsburg University
Minneapolis, MN06-2026
Skills
- Display case merchandising
- Tea expertise
- Espresso machine operation
- Opening and closing duties
- Verbal and written communication
- Exceptional customer service
- Clear communication
- Performance improvement
Languages
English
Native or Bilingual
Arabic
Limited Working
somali
Native or Bilingual
Timeline
Research Assistant
University of Minnesota
06.2023 - 08.2023
Barista
Bambinis Coffee
04.2023 - Current
Barista
Caribou Coffee
04.2022 - 08.2023
Columbia Heights Highschool
Bachelor of Arts - Psychology
Augsburg University
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